Lucy Scott
Broadmeadow
Summary
Lucy Clare Scott - 13/12/1999
Hi! I'm Lucy—a dedicated, driven, and creative individual who thrives in fast-paced environments and excels under pressure. I’m always up for a challenge and give 110% to everything I do. I pride myself on being self-motivated and resourceful, ensuring I’m the easiest person you'll ever hire. Outside of work, you’ll find me in the climbing gym, where my problem-solving skills shine through. I’m passionate about supporting Australia’s First Nations People, having completed University courses in 2022 and 2023 focused on Aboriginal communities and the legal system. Currently working in optics, I’m seeking a role that aligns with my criminology degree and lets me make a positive impact in the community.
References
Christina Cupitt (Store Manager at Lush)
0403 428 186
Overview
7
7
years of professional experience
Work History
Optical Consultant
The Optical Co (Formerly NIB Eyecare)
09.2023 - Current
- Improved customer satisfaction by providing personalized optical consultations and recommending appropriate eyewear solutions.
- Collaborated with optometrists to provide comprehensive eye care services, including contact lens fittings and eyeglass adjustments.
- Managed inventory effectively, ensuring a diverse selection of fashionable and functional eyewear options for customers.
- Conducted regular quality control checks on incoming inventory items, ensuring that all products met company standards before being presented for sale.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Therapeutic Care Specialist
Hability
02.2023 - 09.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting clients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, client behaviors, and incidents.
- Adhered to company requirements and training for patient interactions and care standards.
- Collaborated with healthcare providers to drive continuity of care.
- Worked varying shifts including over nights and sleepovers.
- Contributed to developing client protocols and managing behaviours of concern.
Optical Assistant
Specsavers
03.2022 - 02.2023
- Coordinated patient scheduling, billing, and monitored patient flow throughout office and properly communicated delays.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
Supervisor
Kotara, Lush
07.2019 - 02.2022
- Led the shop floor, including delegating tasks, directing and training staff in product and customer service on a daily basis.
- Opened and closed, experienced with point of sales and handling of money.
- Ordered stock for the store in line with monthly budgets, accepted and counted weekly deliveries and monthly stocktakes.
- Was Visual merchandising representative for the store, following Lush's VM guidlines and having regular contact with head of the national VM department, as well as receiving training in Sydney for this role.
- Opened and re merchandised the store after the most recent lock down as the sole manager in charge for a period of 2 months.
- Acted as the Employee Benefit Trust representative for the Kotara store, taking feed back for the team to direct to higher managers for change they wish to see in the company.
Sales Assistant
Marketown, Sushi Koo
06.2018 - 06.2019
- Learned and complied with appropriate food safety standards.
- Provided sushi with a fun, upbeat attitude - Actively learnt about different ingredients and their origin in order to add value and inform customers.
- Maintained excellent hygiene and cleanliness for the store in order to comply with safety standards.
Counter Controller
City Beach
12.2017 - 07.2019
- Hired as a Christmas casual then was offered the role of Counter Controller, to manage the high paced area of the counter and to train and lead staff in this area
- Oversaw the store when store managers, or other managers where on leave
- Opened and closed as well as became a key holder for high value items such as sunglasses and watches
- Trained in City Beach's VM guidlines, and filled in when VM staff where on leave
- Trained, and trained others in warranties over multiple products such as watches, sunglasses, gopros etc.
Education
Bachelor Of Criminology, Majoring In Psychology -
University of Newcastle
Newcastle, NSWHunter School of Performing Arts
Broadmeadow, NSW12.2017
Skills
- Medical History Collection
- Critical Thinking
- Active Listening
- Customer Needs Assessments
- Supporting Daily Living Needs
- Answering Questions
- Customer Service
- Patient Education
- Employee Coaching
- Customer Relations
- Medical Records Management
Timeline
Optical Consultant
The Optical Co (Formerly NIB Eyecare)
09.2023 - Current
Therapeutic Care Specialist
Hability
02.2023 - 09.2023
Optical Assistant
Specsavers
03.2022 - 02.2023
Supervisor
Kotara, Lush
07.2019 - 02.2022
Sales Assistant
Marketown, Sushi Koo
06.2018 - 06.2019
Counter Controller
City Beach
12.2017 - 07.2019
Bachelor Of Criminology, Majoring In Psychology -
University of Newcastle
Hunter School of Performing Arts
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