Bonnie Adams
Burton,SA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Hardworking office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optical Dispenser
Specsavers Tea Tree Plaza
01.2023 - 04.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Constantly hit new KPIs, averaging 5k of sales when assisting in sales department.
Optical Assistant
Specsavers
06.2021 - 01.2023
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
Retail Pharmacy Assistant
Chemist Warehouse
12.2015 - 06.2021
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Craigmore High School
Blakeview, SA11.2019
Skills
- Customer Relations
- Records Management Systems
- Insurance Eligibility Verifications
- Complex Problem-Solving
- Back Office Operations
- Clerical Support
- Transaction Processing
- Medical History Collection
- Clinic Administration
- Paperwork and Charting
Certification
- Certified Lvl 3 Optical Dispenser - 2022
- S2S3 Certified - 2019
Additional Information
References:
Stephanie Machin
Specsavers - Optical Assistant
0481736990
Philip Taylor
Specsavers - Supervisor
0405028948
Kay Smith
Head of Music - Playford International College
0407110113
Timeline
Optical Dispenser
Specsavers Tea Tree Plaza
01.2023 - 04.2023
Optical Assistant
Specsavers
06.2021 - 01.2023
Retail Pharmacy Assistant
Chemist Warehouse
12.2015 - 06.2021
High School Diploma -
Craigmore High School
- Certified Lvl 3 Optical Dispenser - 2022
- S2S3 Certified - 2019
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