Lucy Scott

• Provided high-quality care to individuals with complex needs, ensuring their safety, comfort, and well-being.
• Assisted with bowel care, including enema administration, suppository insertion, and stoma care, following proper hygiene protocols.
• Administered medications in accordance with care plans and safety guidelines, ensuring correct dosages and documentation.
• Supported clients with epilepsy management, monitoring for seizure activity, following seizure response protocols, and ensuring post-seizure care.
• Implemented behavioral support strategies to manage challenging behaviors, promoting a positive and respectful environment.
• Offered social support, facilitating community engagement and daily activities to enhance clients' independence and quality of life.
• Maintained accurate documentation and adhered to care plans to ensure continuity of support.

Whilst working at Prouds I have gained excellent skills in;

• Customer service.
• POS and different payment options.
• Meeting and increasing daily targets and budgets.
• Knowing my daily budget before every shift.
• Product knowledge.
• Outstanding customer service.
• Outstanding phone manner.
• Rotating stock and prep for each catalogue.

• Often assisted in such tasks as hair colouring, beard trimming, haircuts, taking off perm solutions etc.
• Excellent skills with blowdrying and sets.

Experienced hairdresser apprentice who has excellent customer service skills. Adapt at keeping the salon area clean maintaining the daily schedule and keeping my seniors on time with appointments.

• Responsible for checking in clients as they enter the salon and keeping the salons daily schedule. 
• Responsible for maintaining and cleaning the salon.
• Excellent customer service skills, answering the telephone, taking bookings and answering any questions.
• Maintaining the salons stock shelves as well as selling products to clients and educating them on the product.
• Responsible for taking off clients colour, eyebrow waxing, eyebrow/eyelash tinting.

Provide hospitality, working upfront greeting and providing friendly customer service. 

• Maintained excellent standards of customer service during high volume, fast paced times.
• Operated the drive-through window and sales register quickly and professionally. 
• Maintained and cleaned the dining area during busy and not so busy periods.
• General cleaning of the store.
• Excellent POS machine operating skills.
• Food preperation include making burgers, cooking chips/nuggets etc.
• Opening and closing of the store with on duty manager.