LUCY SWAN
Glen Iris
Summary
As i am a recent graduate, i gained foundational knowledge in media and art, in which i am highly passionate about. Through my academic projects and work history, i achieved the ability to work well under intense situations and demonstrated strong teamwork, as i had to collaborate with feedback and critiques. Problem-solving, and time-management were skills i learnt throughout my VCE, especially towards the end of exams and submission of my folios. i am prepared to start my career and make meaningful contributions with commitment and drive.
through my work experience I developed with customer service and teamwork essential for success. i Utilize effective communication and multitasking to maintain high service standards. I also have gained knowledge of operational procedures and have commitment to collaborative work environments.
Overview
3
3
years of professional experience
Work History
CREW MEMBER
KFC Caulfield
03.2022 - 09.2023
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household
- Developed strong relationships with families, establishing trust with them
- Assisted children with homework assignments and special projects across different subjects
- (mainly art, english and science)
BABYSITTER
Neighborhood Clients
07.2020 - 03.2021
- Communicated positively with children and guardians
- Reassured children when upset providing emotional support and stability
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household
- Developed strong relationships with families, establishing trust with them
- Assisted children with homework assignments and special projects across different subjects
- (mainly art, english and science)
Education
High School Diploma -
Loreto College Mandeville Hall
Melbourne, VIC10.2024
Bachelor of Video Game Dovelopment - Video Game Desighn
Academy of Interactive Entertainment
Melbourne, VIC10-2028
Skills
- Verbal and Written Communication
- Conflict Resolution
- Strong communication and teamwork skills
- Digital and traditional Illustration
- Customer Satisfaction
- Character design
- Problem-Solving
- Social skills
Hobbies and Interests
digital art, illustration, painting, animation, manga creation, cooking and baking, character design, narrative and story construction, skiing
Accomplishments
- Social justice leader at loreto
- Awarded loreto speaks finalist during my at loreto
- Awarded the felicity award at loreto toorak
CHARITIES
- I have donated food every year since2016 to Caritas Australia
- I have also contributed to project compassion since2016
Timeline
CREW MEMBER
KFC Caulfield
03.2022 - 09.2023
BABYSITTER
Neighborhood Clients
07.2020 - 03.2021
High School Diploma -
Loreto College Mandeville Hall
Bachelor of Video Game Dovelopment - Video Game Desighn
Academy of Interactive Entertainment
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