Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Lucy Wang

Summary

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I’m an

organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced retail sales assistant with over 2 years of experience in retail Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Sales Assistant

Giorgio Armani
Doncaster , 3108
07.2021 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.

VIP Booth Waitress

Love Machine
Melbourne, VIC
04.2021 - Current
  • Upselling drinks throughout the night -Responsible service of alcohol -Preminum and friendly customer service
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Assistant Manager

Saporo Cafe
Melbourne, VIC
01.2021 - 02.2022
  • Inventory orders (eg
  • Bread) -Upselling food to customers -Training of new staff -Friendly customer service -Handling of food -Trained Barista -Waitress
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Retail Sales Assistant

Spec Savers
Melbourne, VIC
03.2019 - 12.2020
  • Upselling of products to customers -Use of cash register -Ensuring customers were happy and fulfilled with our products -Recommendation of different glasses types to customers -Friendly customer service -Assisted in inventory orders
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used POS system to process sales, returns, online orders and gift card activations.

FOH Supervisor

Think Asia, Crown Food Court
Melbourne, VIC
02.2015 - 09.2018
  • Great communication skills to co-workers, particularly during busy times -Assisted in accounting workers and wages for staff -Ability to work under pressure -Handling of food for customers
  • HOUSEKEEPERHOUSEKEEPERHOUSEKEEPERHOUSEKEEPER
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.

Receptionist

Best Western
Melbourne, VIC
01.2015 - 03.2016
  • Efficient cleaning of motel rooms -Assisted in wages for workers -Assisted in accounting work for the company
  • Managed staff of Number housekeepers.
  • Managed team productivity and workflow to exceed quality standards.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Education

Double Degree of Commerce and Politics - Behavioural Commerce Candidate

Monash University
Melbourne, VIC
01.2021

High School Diploma -

Caulfield Grammar School
Wheelers Hill, VIC
01.2014

Skills

  • Self-Motivated
  • Flexible and Adaptable
  • Active Listening
  • Organization and Time Management
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Attention to Detail
  • Multitasking Abilities

Accomplishments

-Achieved a 92.85 ATAR

-Balanced working three jobs while studying at university

-Received my RSA

Affiliations

Nicholas Wang, Manager At Saporo Cafe nicholas2000wang@hotmail.com

0422368575


Catherine Fallon, Former Manager at Spec Savers

0455880757

Certification

Responsible Service of Alcohol

Languages

cantonese
Professional Working
Chinese (Mandarin)
Limited Working

Timeline

Retail Sales Assistant

Giorgio Armani
07.2021 - Current

VIP Booth Waitress

Love Machine
04.2021 - Current

Assistant Manager

Saporo Cafe
01.2021 - 02.2022

Retail Sales Assistant

Spec Savers
03.2019 - 12.2020

FOH Supervisor

Think Asia, Crown Food Court
02.2015 - 09.2018

Receptionist

Best Western
01.2015 - 03.2016

Double Degree of Commerce and Politics - Behavioural Commerce Candidate

Monash University

High School Diploma -

Caulfield Grammar School

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Lucy Wang