Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Lucy Yu

Redfern,NSW

Summary

Dedicated, service-oriented individual. Devoted to a responsible approach to tasks based on four years of experience in fast-paced restaurants, bars, and bubble tea stores. Successful at modeling standards of service to support quality staff execution. I am eager to learn more skills and passionate about achieving my goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House

Lil Darlin
Crows Nest, NSW
08.2024 - 01.2025
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Implemented strategies to improve service efficiency and guest satisfaction.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.

FOH Team Member

Sushi Naya
Chippendale , NSW
04.2023 - 07.2024
  • Conducted ongoing evaluations of Front of House staff performance to identify areas for improvement and provide feedback.
  • Assisted in training new front of house staff members.
  • Supervised front of house operations including seating arrangements, table set-ups, busing tables.

Boba Barista

Machi Machi
Auckland
09.2022 - 02.2023
  • Memorised recipes for 70 specialty bubble tea beverages and seasonal offerings.
  • Prioritised drink requests while managing interruptions.
  • Cleaned counters and seating areas daily.

Front of House

El Greco
Auckland
02.2022 - 02.2023
  • Managed daily operations, ensuring smooth front of house service and customer satisfaction.
  • Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
  • Monitored inventory levels of front of house supplies and placed orders as necessary.
  • Ensured compliance with all health and safety regulations in front of house areas.

Education

Bachelor of Arts - Business Law And Financial Economics

University of Sydney
07-2026

Skills

  • Upselling strategies
  • Calm under pressure
  • Safe food handling practices
  • Conflict resolution
  • Team player
  • Attention to detail
  • English and Mandarin translation

Affiliations

  • Running
  • Photography

Certification

  • RSA

Languages

English
Native/ Bilingual
Mandarin
Native/ Bilingual

Timeline

Front of House

Lil Darlin
08.2024 - 01.2025

FOH Team Member

Sushi Naya
04.2023 - 07.2024

Boba Barista

Machi Machi
09.2022 - 02.2023

Front of House

El Greco
02.2022 - 02.2023

Bachelor of Arts - Business Law And Financial Economics

University of Sydney

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Lucy Yu