Abigail Williams
London,England
Summary
Successful Front of House Team Member with extensive hospitality experience in restaurants and cafes. Flexes easily between different positions to meet demand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House
Heidelberg Theatre Company
01.2023 - 08.2023
- Assisted theatre manager in overseeing effective rostering for front of house team.
- Assisted theatre manager and bar manager to manage inventory uniforms stock, linens, beverages, and front of house supplies.
- Greeted guests on entry, ushered to tables in bar and in theatre, assisted in ordering refreshments
- Brought refreshment orders to guests and assisted processing interval refreshments.
- Program sales
- Box office assistance
Bartender
Joia Cucina
01.2022 - 06.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing attentive and personalised service during busy shifts.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues
Barista
Extracted Cafe
02.2021 - 06.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalised service.
- Assisted owners in training new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Took on increased responsibility in regularly opening and close of cafe
Education
Foundation Course in Acting - Acting Foundation Course
Rose Bruford College
London, United Kingdom 03.2024
Industry Specific Foundation Course - Film And Television Acting
AAFTA
Los Angeles12.2022
High School Diploma -
Melbourne Girls' College
Melbourne, Australia11.2021
Skills
- Professional Appearance
- Guest satisfaction
- Customer service expertise
- Upselling strategies
- Hospitality Management
- Money Handling
- Greeting guests
- Problem-solving abilities
- Flexible Schedule
Certification
- Licensed Barista - Trained under National Barista School of Australia.
- Responsible Service of Alcohol (RSA) Certificate.
- Working With Children (WWC) Check under the Victorian Government.
Timeline
Front of House
Heidelberg Theatre Company
01.2023 - 08.2023
Bartender
Joia Cucina
01.2022 - 06.2022
Barista
Extracted Cafe
02.2021 - 06.2022
Foundation Course in Acting - Acting Foundation Course
Rose Bruford College
Industry Specific Foundation Course - Film And Television Acting
AAFTA
High School Diploma -
Melbourne Girls' College
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