LUCYANNA TE-HEI TEARIKI
Logan Reserve,Australia
Summary
Dynamic professional with extensive experience in debt collections and customer service at Credit Corp Group. Proven track record in negotiation techniques and building effective working relationships, achieving positive outcomes through strategic problem-solving. Skilled in account management and personnel scheduling, consistently driving operational excellence and enhancing customer satisfaction. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Debt Collections and customer service call centre
Credit Corp Group
QLD
08.2023 - 08.2024
- Manage outstanding accounts from Australia's largest institutions.
- Making and receiving high-volume outbound/inbound calls.
- Investigations to locate and establish contact with customers.
- Build and establish relationships with customers with rapport and trust.
- Creating positive outcomes by negotiating repayment solutions, problem solving and objection handling.
Shop Manager/Assistant Manager
Cheap As Chips
QLD
08.2022 - 06.2023
- Maintained a safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
McDonald's
Auckland, New Zealand
04.2013 - 06.2018
- Delegated training and coaching to employees on practices, procedures, and performance strategies.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Supervised daily operations to ensure effective restaurant workflow and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain efficient operations.
Team member/Manager
McDonald's
Auckland, New Zealand
02.2010 - 03.2013
- Evaluated employee performance, and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives, and communicated them to other team members.
- Managed daily operations to ensure smooth service and customer satisfaction.
- Implemented quality control procedures for food safety and hygiene compliance.
Education
High School Diploma -
Otahuhu College
Auckland New Zealand12-2008
Skills
- Cost containment
- Personnel scheduling
- Effective working relationships
- Capital expenditures oversight
- Critical thinking
- Predictive and preventive maintenance
- Negotiation techniques
- Account management
- Collection strategies
References
- Credit Corp Group
- Jazmyne Hollis, 0432 399 982, jazmyn.h.03@gmail.com
- Libby Mather, 0405 345 895, libbymather@tutamail.com
- Cheap as chips, Steve Irwin, 0424 033 552
- McDonald's New Zealand, Salina Manuel, 027-273-3623
<Enter your own>
Citizenship: New Zealand citizen
Timeline
Debt Collections and customer service call centre
Credit Corp Group
08.2023 - 08.2024
Shop Manager/Assistant Manager
Cheap As Chips
08.2022 - 06.2023
Manager
McDonald's
04.2013 - 06.2018
Team member/Manager
McDonald's
02.2010 - 03.2013
High School Diploma -
Otahuhu College
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