Summary
Overview
Work History
Education
Skills
References
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LUCYANNA TE-HEI TEARIKI

Logan Reserve,Australia

Summary

Dynamic professional with extensive experience in debt collections and customer service at Credit Corp Group. Proven track record in negotiation techniques and building effective working relationships, achieving positive outcomes through strategic problem-solving. Skilled in account management and personnel scheduling, consistently driving operational excellence and enhancing customer satisfaction. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Debt Collections and customer service call centre

Credit Corp Group
QLD
08.2023 - 08.2024
  • Manage outstanding accounts from Australia's largest institutions.
  • Making and receiving high-volume outbound/inbound calls.
  • Investigations to locate and establish contact with customers.
  • Build and establish relationships with customers with rapport and trust.
  • Creating positive outcomes by negotiating repayment solutions, problem solving and objection handling.

Shop Manager/Assistant Manager

Cheap As Chips
QLD
08.2022 - 06.2023
  • Maintained a safe working environment by enforcing adherence to safety and security protocols.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented store policies and procedures to remain compliant with corporate guidelines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Manager

McDonald's
Auckland, New Zealand
04.2013 - 06.2018
  • Delegated training and coaching to employees on practices, procedures, and performance strategies.
  • Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations, and procedures.
  • Supervised daily operations to ensure effective restaurant workflow and customer satisfaction.
  • Managed inventory levels and ordered supplies to maintain efficient operations.

Team member/Manager

McDonald's
Auckland, New Zealand
02.2010 - 03.2013
  • Evaluated employee performance, and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives, and communicated them to other team members.
  • Managed daily operations to ensure smooth service and customer satisfaction.
  • Implemented quality control procedures for food safety and hygiene compliance.

Education

High School Diploma -

Otahuhu College
Auckland New Zealand
12-2008

Skills

  • Cost containment
  • Personnel scheduling
  • Effective working relationships
  • Capital expenditures oversight
  • Critical thinking
  • Predictive and preventive maintenance
  • Negotiation techniques
  • Account management
  • Collection strategies

References

  • Credit Corp Group
  • Jazmyne Hollis, 0432 399 982, jazmyn.h.03@gmail.com
  • Libby Mather, 0405 345 895, libbymather@tutamail.com
  • Cheap as chips, Steve Irwin, 0424 033 552
  • McDonald's New Zealand, Salina Manuel, 027-273-3623

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Citizenship: New Zealand citizen

Timeline

Debt Collections and customer service call centre

Credit Corp Group
08.2023 - 08.2024

Shop Manager/Assistant Manager

Cheap As Chips
08.2022 - 06.2023

Manager

McDonald's
04.2013 - 06.2018

Team member/Manager

McDonald's
02.2010 - 03.2013

High School Diploma -

Otahuhu College

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