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Lucynda Moriarty
Arcadia vale,NSW
Summary
Results-driven case worker with a proven track record in enhancing client outcomes through effective service coordination and relationship-building. Expertise in developing tailored support plans and supervising staff in a residential setting. Committed to fostering a therapeutic environment that supports children and young people.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hospitality worker
Grill'd
05.2021 - 02.2023
- Provided exceptional customer service in fast-paced dining environment.
- Cultivated communication, teamwork, and time-management skills in fast-paced customer service environment, ensuring high service quality.
- Assisted in food preparation and assembly of menu items.
- Maintained cleanliness and organization of dining area and kitchen.
Customer service manager
Bunnings
02.2023 - 08.2026
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Trained staff on customer service best practices and company policies.
- Developed and implemented strategies to improve service efficiency.
- Coordinated staff breaks and directed team members while supporting customers with returns, enquiries, and issue resolutions as a grade 3 team member on the returns desk.
Case worker
Allambi Care
03.2025 - Current
- Promoted from support worker to case worker for four-bed residential placement, demonstrating trust in my ability to coordinate operations, plan supports, and supervise staff. Prioritized building meaningful relationships with families and trusted professionals to enhance outcomes for clients. Maintained a therapeutic approach in practice, developing safe, trusting relationships with children and young people in placement.
- Assessed client needs and developed tailored support plans.
- Coordinated services with community organizations and resources.
- Conducted regular home visits to monitor client progress.
Education
High School Diploma -
Kotara High School
Newcastle, NSW10-2022
Skills
- Customer relationship management
- Customer engagement
- Customer rapport
- Customer advocacy
- Dispute resolution
- Service coordination
- Case management
- Case planning
- Staff supervision
- Administrative management
- Self-directed
Personal Information
Title: Social Work | Case Worker
Certification
- Working with children's check
- Police check
- First aid and CPR
- Certificate of insurance
- NDIS workers check
Timeline
Case worker
Allambi Care
03.2025 - Current
Customer service manager
Bunnings
02.2023 - 08.2026
Hospitality worker
Grill'd
05.2021 - 02.2023
High School Diploma -
Kotara High School