Ludmilla De Medeiros Kunzler

Period of time dedicated to cultural immersion.

• Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
• Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
• Managed high call volume while maintaining a courteous and professional demeanour.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.