RITA LUCAS

Travelled across Australia, undertaking diverse work experiences outside my areas of expertise, mainly in the hospitality and agricultural sectors .

Developed consultancy projects in a multinational, being promoted from Business Analyst within 8 months in the role.

Conducted pro jects in collaboration with leading companies , mainly in the Banking and Insurance sectors :

• BNP Paribas : Robotic Process Automation (RPA) project, working with Agile methodology as a Process Change Expert (PCE). Main responsibilities: project coordination/management, process mapping, change management, elaboration of documentation.
• Fidelidade : Supported the operational transformation of the Accounting and Financial Information Department, focusing on Change Management. Main responsibilities: establishment of main constraints of current department, assessment of allocation of functions to different departments and of employees to current functions, identification of real hiring needs, proposal of a new organisational structure.

Led and organised sport summer camp activities for a group of 50 children, enhancing my decision-making and leadership skills.

Addressed customer service requests and issues daily, developing strong communication and proactivity skills .