Luegim Ely Celmar
Gold Coast,QLD
Summary
Customer-focused professional with over 6 years of experience in Account Management and Customer Service. Recently completed a networking qualification and pursuing studies in telecommunications engineering. Possesses strong communication, negotiation, and problem-solving skills, enhanced by technical training in IT systems and network infrastructure. Aiming to leverage customer-centric approach and technical expertise as an ICT Support Technician to provide efficient support in a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Justlife.com DMCC
Dubai, UAE
10.2022 - 10.2023
As a Senior Account Manager at Justlife.com DMCC, I lead strategic initiatives to drive revenue growth and optimize partner performance across our home services platform. I manage key supplier relationships, coach account managers to exceed their targets, and collaborate with cross-functional teams to align financial and operational goals. Using data analytics and BI tools, I identify growth opportunities, enhance service delivery, and execute special projects like branding campaigns and international hiring—all while contributing to our mission of making everyday life better.
Account Manager
Justlife.com DMCC
Dubai, UAE
10.2020 - 01.2022
Customer Support & Operations Executive
Justlife.com DMCC
Dubai, UAE
03.2019 - 10.2020
Quality Analyst
Executive Boutique Call Center Inc.
Cebu City, Philippines
07.2017 - 01.2019
Customer Service Representative
Executive Boutique Call Center Inc.
Cebu City, Philippines
05.2017 - 07.2017
Technical and Customer Support Representative
Concentrix Corp.
Cagayan de Oro City, Philippines
01.2016 - 02.2017
Education
Certificate IV in Information Technology (Networki
Australian College of Information Technology
Gold Coast, Australia07-2025
Advanced Diploma of Information Technology (Networ
Australian College of Information Technology
Gold Coast, AustraliaBS Electronics Engineering (187 Units)
Capitol University
Cagayan De Oro City, PhilippinesSkills
- Network troubleshooting
- Data analysis
- Customer service
- Project management
- Technical support
- Effective communication
- Microsoft Power BI
- Google suite
- Microsoft office
- Product training
Certification
- SITHFAB021 Provide Responsible Service of Alcohol
- SITXFSA005 Use hygienic practices for food safety
- SITHFAB025 Prepare and serve espresso coffee
Languages
English
Full Professional
Filipino
Native/ Bilingual
Cebuano
Native/ Bilingual
References
References available upon request.
Timeline
Senior Account Manager
Justlife.com DMCC
10.2022 - 10.2023
Account Manager
Justlife.com DMCC
10.2020 - 01.2022
Customer Support & Operations Executive
Justlife.com DMCC
03.2019 - 10.2020
Quality Analyst
Executive Boutique Call Center Inc.
07.2017 - 01.2019
Customer Service Representative
Executive Boutique Call Center Inc.
05.2017 - 07.2017
Technical and Customer Support Representative
Concentrix Corp.
01.2016 - 02.2017
Certificate IV in Information Technology (Networki
Australian College of Information Technology
Advanced Diploma of Information Technology (Networ
Australian College of Information Technology
BS Electronics Engineering (187 Units)
Capitol University
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