Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Luegim Ely Celmar

Gold Coast,QLD

Summary

Customer-focused professional with over 6 years of experience in Account Management and Customer Service. Recently completed a networking qualification and pursuing studies in telecommunications engineering. Possesses strong communication, negotiation, and problem-solving skills, enhanced by technical training in IT systems and network infrastructure. Aiming to leverage customer-centric approach and technical expertise as an ICT Support Technician to provide efficient support in a dynamic organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Account Manager

Justlife.com DMCC
Dubai, UAE
10.2022 - 10.2023

As a Senior Account Manager at Justlife.com DMCC, I lead strategic initiatives to drive revenue growth and optimize partner performance across our home services platform. I manage key supplier relationships, coach account managers to exceed their targets, and collaborate with cross-functional teams to align financial and operational goals. Using data analytics and BI tools, I identify growth opportunities, enhance service delivery, and execute special projects like branding campaigns and international hiring—all while contributing to our mission of making everyday life better.

Account Manager

Justlife.com DMCC
Dubai, UAE
10.2020 - 01.2022

Customer Support & Operations Executive

Justlife.com DMCC
Dubai, UAE
03.2019 - 10.2020

Quality Analyst

Executive Boutique Call Center Inc.
Cebu City, Philippines
07.2017 - 01.2019

Customer Service Representative

Executive Boutique Call Center Inc.
Cebu City, Philippines
05.2017 - 07.2017

Technical and Customer Support Representative

Concentrix Corp.
Cagayan de Oro City, Philippines
01.2016 - 02.2017

Education

Certificate IV in Information Technology (Networki

Australian College of Information Technology
Gold Coast, Australia
07-2025

Advanced Diploma of Information Technology (Networ

Australian College of Information Technology
Gold Coast, Australia

BS Electronics Engineering (187 Units)

Capitol University
Cagayan De Oro City, Philippines

Skills

  • Network troubleshooting
  • Data analysis
  • Customer service
  • Project management
  • Technical support
  • Effective communication
  • Microsoft Power BI
  • Google suite
  • Microsoft office
  • Product training

Certification

  • SITHFAB021 Provide Responsible Service of Alcohol
  • SITXFSA005 Use hygienic practices for food safety
  • SITHFAB025 Prepare and serve espresso coffee

Languages

English
Full Professional
Filipino
Native/ Bilingual
Cebuano
Native/ Bilingual

References

References available upon request.

Timeline

Senior Account Manager

Justlife.com DMCC
10.2022 - 10.2023

Account Manager

Justlife.com DMCC
10.2020 - 01.2022

Customer Support & Operations Executive

Justlife.com DMCC
03.2019 - 10.2020

Quality Analyst

Executive Boutique Call Center Inc.
07.2017 - 01.2019

Customer Service Representative

Executive Boutique Call Center Inc.
05.2017 - 07.2017

Technical and Customer Support Representative

Concentrix Corp.
01.2016 - 02.2017

Certificate IV in Information Technology (Networki

Australian College of Information Technology

Advanced Diploma of Information Technology (Networ

Australian College of Information Technology

BS Electronics Engineering (187 Units)

Capitol University

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Luegim Ely Celmar