Lui Sweeney Bon
Thursday Island,Australia
Summary
Retail assistant with extensive experience in customer service and sales. Demonstrated ability to manage multiple tasks while fostering a welcoming store environment. Proven skills in effective communication, problem-solving, and team collaboration. Contributed to enhanced customer satisfaction rates through exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Retail Assistant
COMMUNITY ENTREPRISE QUEENSLAND (CEQ)
Thursday Island, Queensland
01.2022 - Current
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to maximize customer engagement and drive sales.
- Managed inventory levels and restocked shelves regularly.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to streamline store operations and enhance overall efficiency.
- Engaged with each customer, delivering professional and courteous support to address sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Operated cash registers efficiently during peak hours of business.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Placed special orders or called other local stores to find desired items for customers.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
Administration Officer (AO2) traineeship
DEPARTMENT OF ABORIGINAL AND TORRES STRAIT ISLANDER PARTNERSHIP
12.2015 - 02.2017
- Operated telephone switchboard to answer, screen, and forward calls, providing information and scheduling appointments.
- Schedule appointment and maintain and update appointment calendar.
- Maintained an up-to-date log of staff locations and availability for efficient communication.
- Performed administrative support tasks, including proofreading and transcribing information, while managing pay records and invoices.
- Organized and updated physical and digital records for easy access.
- Hear and resolves complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Kitchen Hand – Cleaner - Personal Carer (Work Experience)
STAR OF THE SEA
Thursday Island, Queensland
11.2015 - 12.2015
- Served and maintained cleanliness of restrooms for guest comfort.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Follow procedures for the use of chemical cleaners and equipment to prevent damage to floors and fixtures.
- Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications.
- Requisition supplies or equipment needed for cleaning and maintenance duties.
- Clean window, glass partitions, or mirrors, using soapy water or other cleaners, sponges or squeegees.
- Sanitized work area, equipment, utensils, dishes, and silverware to maintain health standards.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meat, vegetables, and desserts, according to customer’s order or supervisor’s instructions, following approved procedures.
- Portions wrap the food, or places it directly on plates for service to patrons.
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Assisted cook and kitchen staff with various tasks, providing necessary items.
- Carry food supplies, equipment, and utensils to and from storage and work items.
- Load dishes, glasses, and tableware into dishwashing machines.
- Distributed menus to hospital patients, collected diet sheets, and delivered food trays and snacks to nursing units and patients.
- Work on assembly by lines adding cutlery, napkins, food and other items to trays in hospital cafeterias and similar establishment.
- Prepare and serve a variety of beverage such as coffee and tea.
- Vacuum dining area and sweep and mop kitchen floor.
- Removed leftover food from dishes and disposed of it properly.
Hospitality Food and beverage – (Work Experience)
ACCOR HOTEL
Cairns, Queensland
04.2015 - 05.2015
- Checked with customers to ensure satisfaction with meals and addressed any issues promptly.
- Take orders from patrons for food and beverages.
- Clean tables or counters after patrons have finished dining.
- Prepared hot, cold, and mixed drinks for patrons, ensuring quality and presentation.
- Informed customers of daily specials, enhancing their dining experience.
- Stock service area with supplies such as coffee, food tableware and linens.
- Prepare tables for meals including setting up items such as linen, silverware and glassware.
- Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
- Perform food preparations duties such as preparing salads, appetizers and cold dishes, portioning desserts, and brewing coffee.
- Fill salt, pepper, sugar, cream, condiment and napkin containers.
Operational Service Officer, Kitchen hand – Wards men – Cleaner – laundry mat
THURSDAY ISLAND HOSPITAL
Thursday Island, Queensland
11.2011 - 07.2013
- Monitor building security and safety by performing such tasks as locking door after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Service, clean, or supply restrooms.
- Gather and empty trash.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Follow procedures for the use of chemical cleaners and equipment to prevent damage to floors and fixtures.
- Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications.
- Strip, seal, finish and polish floors.
- Requisition supplies or equipment needed for cleaning and maintenance duties.
- Clean window, glass partitions, or mirrors, using soapy water or other cleaners, sponges or squeegees.
- Dust furniture, walls, machines, or equipment.
- Move heavy furniture, equipment or supplies either manually or by using hand trucks.
- Clean laboratory equipment such as glassware or metal instruments, using solvents, brushes, rags or power cleaning equipment.
- Clean sanitize work area, equipment, utensils, dishes or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare a variety of foods, such as meat, vegetables, and desserts, according to customer’s order or supervisor’s instructions, following approved procedures.
- Take record temperature of food storage areas such as refrigerators and freezers.
- Portions wrap the food, or placed it directly on plates for service to patrons.
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Remove trash and clean kitchen garbage containers.
- Assist cook and kitchen staff with various tasks as needed, and provide cook with needed items.
- Carry food supplies, equipment, and utensils to and from storage and work items.
- Load dishes, glasses, and tableware into dishwashing machines.
- Distribute menus to hospital patients, collect diets sheet and deliver food tray and snacks to nursing units or directly to patients.
- Work on assembly by lines adding cutlery, napkins, food and other items to trays in hospital cafeterias and similar establishment.
- Prepare and serve a variety of beverage such as coffee, tea and soft drinks.
- Vacuum dining area and sweep and mop kitchen floor.
- Scrape leftover from dishes into garbage containers.
- Sort and count articles removed from dryers, and fold, wrap, or hang them.
- Examine and sort into lots articles to be cleaned, according to colour, fabric, dirt content, and cleaning technique required.
- Clean machine filters, and lubricate equipment.
- Remove items from washes or dry-cleaning machines or direct other workers to do so.
- Spray steam, water or air over spots – clean and dry contaminated or stained articles using neutralizer solutions and portable machine.
- Iron or press article, fabrics and furs using hand irons or pressing machines.
- Hang curtains, drapes, blankets, pants and other garments on stretch frames to dry.
Construction Labour Worker
TORRES NEWS
Thursday Island, Queensland
06.2011 - 08.2011
- Lift raw materials, finished products, and packed items, manually or using hoists.
- Mark or tag identification or parts.
- Load and unload items from machines, conveyors and conveyances.
- Remove products, machine attachments, and waste material from machine.
- Pack and store materials and products.
- Tie products in bundles for further processing or shipment, following prescribed procedures.
- Dump materials such as prepared ingredients into machine hoppers prior to mixing.
Teacher’s aide
TAGAI STATE PRIMARY CAMPUS
Thursday Island, Queensland
06.2011 - 06.2011
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical disabilities.
- Supervise students in classroom, halls, cafeterias, school yards, gymnasiums, or on field trips.
- Tutor and assists children individually or in small groups to help them master assignment and to reinforce learning concepts presented by teachers.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Prepare lesson materials such as textbooks, workbooks, and papers and pencils to students.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Distribute tests and homework assignments and collect them when they are completed.
- Conduct demonstrations to teach such as sports, dancing and handcrafts.
- Assist librarians in school libraries.
Education
Part Time Studies - Preparation Tertiary Success
Charles Darwin University
Darwin, NT11-2018
Cert III in Business Administration -
Skill360 Australia RTO
THURSDAY ISLAND, QUEENSLAND12-2016
Introduction to records management -
THURSDAY ISLAND, QUEENSLAND01-2016
Hospitality Cert I, II -
THURSDAY ISLAND, QUEENSLAND01-2015
Bringing Skill to Life: Cert. II - workplace practices
THURSDAY ISLAND, QUEENSLAND01-2011
Year 12 -
TAGAI STATE SECONDARY CAMPUS
THURSDAY ISLAND, QUEENSLAND11-2010
BSB10107 Certificate 1 in Business -
THURSDAY ISLAND, QUEENSLAND11-2010
Senior Cert -
THURSDAY ISLAND, QUEENSLAND01-2010
Skills
- Customer service
- Point-of-sale operation
- Product knowledge
- Sales transactions
- Customer relationship management
- Cash handling accuracy
- Cash register operation
- Multitasking
- Customer assistance
- Pricing adjustments
- Adaptability and resilience
- Product labeling
- Stockroom organization
- Retail transactions processing
- Product restocking
- Payment processing
- Customer engagement
- Damaged goods returns
- Checkout processing
- Adaptability and flexibility
References
- David Hunter – Manager Community Enterprise Queensland (CEQ)
Work: 0436 607 256 - Belinda Houston - Blue Care Manager (Star of the Sea) Work: 0428803250
- Ms Gwen Ketchell, Manager Operational Service Officer, Thursday Island Hospital, (07) 4069 0288, gwen_ketchell@health.qld.gov.com.au
- Mr Mervyn Zaro, Operational Senior Officer, Thursday Island Hospital, (07) 4069 0252, 0407 464 377
Timeline
Retail Assistant
COMMUNITY ENTREPRISE QUEENSLAND (CEQ)
01.2022 - Current
Administration Officer (AO2) traineeship
DEPARTMENT OF ABORIGINAL AND TORRES STRAIT ISLANDER PARTNERSHIP
12.2015 - 02.2017
Kitchen Hand – Cleaner - Personal Carer (Work Experience)
STAR OF THE SEA
11.2015 - 12.2015
Hospitality Food and beverage – (Work Experience)
ACCOR HOTEL
04.2015 - 05.2015
Operational Service Officer, Kitchen hand – Wards men – Cleaner – laundry mat
THURSDAY ISLAND HOSPITAL
11.2011 - 07.2013
Construction Labour Worker
TORRES NEWS
06.2011 - 08.2011
Teacher’s aide
TAGAI STATE PRIMARY CAMPUS
06.2011 - 06.2011
Part Time Studies - Preparation Tertiary Success
Charles Darwin University
Cert III in Business Administration -
Skill360 Australia RTO
Introduction to records management -
Hospitality Cert I, II -
Bringing Skill to Life: Cert. II - workplace practices
Year 12 -
TAGAI STATE SECONDARY CAMPUS