LUIS NAVERA
Gordon
Summary
Experienced and reliable Customer Service Officer with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Performance-oriented Employee equipped with necessary skills to provide superb service to clients and customers. Knowledgeable and customer focus that serve the needs and welfare of customers, staff and general public in line with the best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
November 2020 to December 2021
Did Not Look For Work Due To Covid Pandemic
Finance/Admin Assistant
Institute Of Internal Auditors
2022.07 - 2023.07
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Knowledge of computer applications and strong English writing skills
- Demonstrated high standards of customer service and communications skills.
Payment Officer (APS4) Labour Hire
National Disability Insurance Scheme
2022.02 - 2022.06
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Complied with established procedures when approving or rejecting claims.
- Processed Claims for payments and attend queries
- Reconciled documentation against budget requirements and ledgers.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
Admin/Finance Officer
Presbyterian Aged Care
2019.08 - 2020.10
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Generated financial and operational reports to assist management with business strategy.
- Maintained and support clients services and administrative needs
Education
Post Graduate Certificate in Accounting -
University of Technology Sydney
Broadway NSW 200006.2011
Skills
- Administrative Support annd Customer Service
- Knowledge of Microsoft 365 and Outlook
- Exemplary Oral and Written Communication
- Knowledge of Excel and Powerpoint presentation
- Data entry skills and Word Processing
Certification
Certification for use of Xero accounting software
Certification in the use of Xero Payroll
Timeline
Finance/Admin Assistant
Institute Of Internal Auditors
2022.07 - 2023.07
Payment Officer (APS4) Labour Hire
National Disability Insurance Scheme
2022.02 - 2022.06
Admin/Finance Officer
Presbyterian Aged Care
2019.08 - 2020.10
November 2020 to December 2021
Did Not Look For Work Due To Covid Pandemic
Post Graduate Certificate in Accounting -
University of Technology Sydney
Certification for use of Xero accounting software
Certification in the use of Xero Payroll
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