Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luka ALOYAN

Melbourne,VIC

Summary

Multilingual, reactive and fast, i combine language proficiency with calm and efficiency, ensuring exceptional service even in the most demanding situations.

Overview

4
4
years of professional experience

Work History

Front of House Staff Member

Mimolette French Cafe
05.2024 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained cleanliness of kitchen area, ensuring hygienic environment for food preparation.
  • Decorated cakes and pastries to customer specifications, enhancing visual appeal.
  • Prepare the food & french baguettes.
  • Make homemade pastries " Almonds Croissants, Chocolate Almonds, Pistachio Chocolate and Rasperry Croissant, Basque Cheescake, Banana Bread, Brownie, French Financier, Cookies.."
  • Cut the cold cuts and french cheeses using a machine.
  • Take Orders for coffee, food..

Waiter

Rada Russian Restaurant
03.2024 - 11.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Serve 60 to 100 people during events evenings.

Waiter

Nevsky Russian Restaurant
03.2024 - 06.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Serve the customers, speak to them in Russian, and create a good atmosphere.

Customer Experience

Ikea France
06.2021 - 12.2023
  • Participated in team meetings to improve overall store operations and customer experience.
  • Furniture Assembly.
  • Mailing, calling.
  • Goods delivery by click & collect.
  • After-sales service process.

Education

Advanced Diploma - Accounting

Gaston Berger
Lille, France
08-2021

BBA - Accounting And Management

Sonia Delaunay
Lille, France
08-2018

Skills

  • Language skills
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Customer satisfaction
  • Adaptability and flexibility

Languages

French
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working

Timeline

Front of House Staff Member

Mimolette French Cafe
05.2024 - Current

Waiter

Rada Russian Restaurant
03.2024 - 11.2024

Waiter

Nevsky Russian Restaurant
03.2024 - 06.2024

Customer Experience

Ikea France
06.2021 - 12.2023

Advanced Diploma - Accounting

Gaston Berger

BBA - Accounting And Management

Sonia Delaunay

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Luka ALOYAN