Luka ALOYAN
Melbourne,VIC
Summary
Multilingual, reactive and fast, i combine language proficiency with calm and efficiency, ensuring exceptional service even in the most demanding situations.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Mimolette French Cafe
05.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained cleanliness of kitchen area, ensuring hygienic environment for food preparation.
- Decorated cakes and pastries to customer specifications, enhancing visual appeal.
- Prepare the food & french baguettes.
- Make homemade pastries " Almonds Croissants, Chocolate Almonds, Pistachio Chocolate and Rasperry Croissant, Basque Cheescake, Banana Bread, Brownie, French Financier, Cookies.."
- Cut the cold cuts and french cheeses using a machine.
- Take Orders for coffee, food..
Waiter
Rada Russian Restaurant
03.2024 - 11.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Serve 60 to 100 people during events evenings.
Waiter
Nevsky Russian Restaurant
03.2024 - 06.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Communicated with kitchen staff to enable accurate food preparation.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Serve the customers, speak to them in Russian, and create a good atmosphere.
Customer Experience
Ikea France
06.2021 - 12.2023
- Participated in team meetings to improve overall store operations and customer experience.
- Furniture Assembly.
- Mailing, calling.
- Goods delivery by click & collect.
- After-sales service process.
Education
Advanced Diploma - Accounting
Gaston Berger
Lille, France08-2021
BBA - Accounting And Management
Sonia Delaunay
Lille, France08-2018
Skills
- Language skills
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Customer satisfaction
- Adaptability and flexibility
Languages
French
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Front of House Staff Member
Mimolette French Cafe
05.2024 - Current
Waiter
Rada Russian Restaurant
03.2024 - 11.2024
Waiter
Nevsky Russian Restaurant
03.2024 - 06.2024
Customer Experience
Ikea France
06.2021 - 12.2023
Advanced Diploma - Accounting
Gaston Berger
BBA - Accounting And Management
Sonia Delaunay
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