Overview
Work History
Education
References
Timeline
Generic

Isabella Warid

Overview

5
5
years of professional experience

Work History

Receptionist

Copthorne Hotel & Apartments
02.2023 - 06.2023
  • Greeting and welcoming guests with a friendly manner at front desk and completing check-in process.
  • Collected room deposits, fees, and payments.
  • Answered phone calls and assisted with Reservations and general enquiries.
  • Received positive feedback and handled complaints while escalating to management when required.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Administration Officer

Just Better Care
06.2020 - 07.2021
  • Being first point of contact, Greeting and assisting clients and community with a welcoming, friendly and professional manner.
  • Screened and transferred incoming calls, took down messages, directed and answered all enquiries.
  • Supported and assisted colleagues, managers, and clients through regular communication and assistance with administrative tasks.
  • Scheduled appointments with clients and provided confirmation with excellent communication skills, both verbal and written.
  • Planned and assisted coordinating meetings and interviews.
  • Maintained office cleanliness and restocked office supplies.
  • Worked independently and collaboratively in a team environment.
  • Supported HR team with phone screening and new employment processing.
  • Collected and sent mail daily.

Barista

Cater Care
07.2023 - 01.2024
  • Prepared food and beverages
  • Customer Service
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Restocked display cases.


Retail Sales Assistant

Prouds - Jewellery Store
06.2022 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.

Seasonal Retail Worker

Cotton On
12.2021 - 02.2022
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Replenished floor merchandise and organized shelves, racks, and bins for store appearance.
  • Greeted customers with friendly and welcoming service, helped locate merchandise, and suggested suitable options.
  • Demonstrated strategic upselling strategies to drive sales.
  • Folded and arranged merchandise in attractive displays.

Waitressing

Infinity Restaurant
06.2021 - 12.2021
  • Fine dine experience waitressing, Providing excellent service and knowledgeable information on the menu to customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Delivered food and drinks to tables efficiently.
  • Worked with POS system to place orders and manage bills.

Crew Member and Barista

McDonald's
12.2018 - 12.2019
  • Worked front counter, drive-thru and cafe (Barista).
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Trinity Catholic College
Lismore, NSW
2019

Certificate III in Business

Novaskill
Ballina, NSW

RSA - Responsible Service of Alcohol

TAFE
Ballina, NSW

References

Provided on request

Timeline

Barista

Cater Care
07.2023 - 01.2024

Receptionist

Copthorne Hotel & Apartments
02.2023 - 06.2023

Retail Sales Assistant

Prouds - Jewellery Store
06.2022 - 02.2023

Seasonal Retail Worker

Cotton On
12.2021 - 02.2022

Waitressing

Infinity Restaurant
06.2021 - 12.2021

Administration Officer

Just Better Care
06.2020 - 07.2021

Crew Member and Barista

McDonald's
12.2018 - 12.2019

Trinity Catholic College

Certificate III in Business

Novaskill

RSA - Responsible Service of Alcohol

TAFE

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Isabella Warid