Isabella Warid
Overview
5
5
years of professional experience
Work History
Receptionist
Copthorne Hotel & Apartments
02.2023 - 06.2023
- Greeting and welcoming guests with a friendly manner at front desk and completing check-in process.
- Collected room deposits, fees, and payments.
- Answered phone calls and assisted with Reservations and general enquiries.
- Received positive feedback and handled complaints while escalating to management when required.
- Kept reception area clean and neat to give visitors positive first impression.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Administration Officer
Just Better Care
06.2020 - 07.2021
- Being first point of contact, Greeting and assisting clients and community with a welcoming, friendly and professional manner.
- Screened and transferred incoming calls, took down messages, directed and answered all enquiries.
- Supported and assisted colleagues, managers, and clients through regular communication and assistance with administrative tasks.
- Scheduled appointments with clients and provided confirmation with excellent communication skills, both verbal and written.
- Planned and assisted coordinating meetings and interviews.
- Maintained office cleanliness and restocked office supplies.
- Worked independently and collaboratively in a team environment.
- Supported HR team with phone screening and new employment processing.
- Collected and sent mail daily.
Barista
Cater Care
07.2023 - 01.2024
- Prepared food and beverages
- Customer Service
- Cleaned counters, machines, utensils, and seating areas daily.
- Restocked display cases.
Retail Sales Assistant
Prouds - Jewellery Store
06.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
Seasonal Retail Worker
Cotton On
12.2021 - 02.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Replenished floor merchandise and organized shelves, racks, and bins for store appearance.
- Greeted customers with friendly and welcoming service, helped locate merchandise, and suggested suitable options.
- Demonstrated strategic upselling strategies to drive sales.
- Folded and arranged merchandise in attractive displays.
Waitressing
Infinity Restaurant
06.2021 - 12.2021
- Fine dine experience waitressing, Providing excellent service and knowledgeable information on the menu to customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry.
- Bussed and reset tables to keep dining room and work areas clean.
- Delivered food and drinks to tables efficiently.
- Worked with POS system to place orders and manage bills.
Crew Member and Barista
McDonald's
12.2018 - 12.2019
- Worked front counter, drive-thru and cafe (Barista).
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Trinity Catholic College
Lismore, NSW2019
Certificate III in Business
Novaskill
Ballina, NSWRSA - Responsible Service of Alcohol
TAFE
Ballina, NSWReferences
Provided on request
Timeline
Barista
Cater Care
07.2023 - 01.2024
Receptionist
Copthorne Hotel & Apartments
02.2023 - 06.2023
Retail Sales Assistant
Prouds - Jewellery Store
06.2022 - 02.2023
Seasonal Retail Worker
Cotton On
12.2021 - 02.2022
Waitressing
Infinity Restaurant
06.2021 - 12.2021
Administration Officer
Just Better Care
06.2020 - 07.2021
Crew Member and Barista
McDonald's
12.2018 - 12.2019
Trinity Catholic College
Certificate III in Business
Novaskill
RSA - Responsible Service of Alcohol
TAFE