Lukas Mack
Summary
IT technician with over a year of experience in troubleshooting, system administration, and device management. Known for strong focus on team collaboration and delivering strong results. Adaptive and reliable, skilled in software support, customer service and communication.
Overview
1
1
year of professional experience
Work History
I.T Technician
Southern Vales Christian College
11.2023 - 12.2024
During my time at Southern Vales I provided I.T service for all staff and students. My role as an I.T technician was multifaceted and it involved I.T support, Graphic design and Active Directory System Administration.
As part of my system administration role I created new staff/students using software such as Active Directory, Office 365 and SEQTA.
My Role in Graphic design included Creating Brochures and pamphlets for upcoming school events while also revamping old documents.
I fixed any I.T issues that staff and students had such as App installations, Poor WiFi connections, Printer installations and System Malfunctions.
Education
Game Development
Academy of Interactive Entertainment
Adelaide12-2023
High School Diploma -
Blackwood High-school
Blackwood, SA12-2021
Skills
- Device technical support
- Active directory
- Office 365 Admin
- Software configuration
- Device troubleshooting
- Help desk management
- Graphic design (Adobe software)
Timeline
I.T Technician
Southern Vales Christian College
11.2023 - 12.2024
Game Development
Academy of Interactive Entertainment
High School Diploma -
Blackwood High-school
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