Chloe Daniel
Adelaide,SA
Summary
Dedicated and eager to help people reach full potential through positive and effective support. Compassionate, empathetic and encouraging with over 10 years of experience working with clients and patients of all ages.
Passionate about providing meaningful support and services to clients by assisting them in navigating various situations using healthy coping skills. Excellent communicator bringing years of comprehensive experience to meet needs for self-development.
Overview
18
18
years of professional experience
Work History
Colonic Hydrotherapist
Bottoms Up Colonics Southern Vales
10.2021 - 01.2024
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional client based care and support.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
Retail Worker
Bunnings Warehouse
01.2015 - 11.2021
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Answered incoming calls and emails to provide product information, features and benefits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Self-motivated, with a strong sense of personal responsibility.
Oral/Maxillofacial Surgeon's Assistant/Receptionist
Leading Face Surgery
02.2011 - 04.2015
- Monitored patient comfort and safety during surgical procedures.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about surgical treatments.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Skillfully managed dental and surgical emergencies, stabilizing patients and coordinating appropriate follow-up care.
- Maintained confidentiality of information regarding clients and company.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted oral/maxillofacial surgeon by passing instruments, suctioning intraoral fluids.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to doctor/other staff.
- Verified patient insurance eligibility and benefits.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cleaned and sanitized surgical tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Proofread and edited documents for accuracy and grammar.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Developed and maintained filing systems to facilitate easy access to information.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and implemented strategies to streamline office operations.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for oral/maxillofacial surgeon to view and evaluate.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expanded knowledge of techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
- Supported oral/maxillofacial surgeon during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Trainee Dental Assistant
SA Dental Service
01.2010 - 12.2010
- Verified patient insurance eligibility and benefits.
- Prepared patient X-rays and images for review by dentist.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
- Monitored patient comfort and safety during dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Retail Worker
Foodland Happy Valley
02.2006 - 12.2009
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Wrapped, boxed and weighed bakery department products.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
Education
Certificate III - Dental Assisting
TAFE SA
Tonsley, SA11.2010
High School Diploma -
Aberfoyle Park High School
East Aberfoyle Park, SA12.2009
Skills
- Verbal Communication
- Client Safety
- Client Care
- Calm Under Pressure
- Problem Resolution
- Customer Relations
- Critical Thinking
- Health and wellness expertise
- Patient education and counselling
Timeline
Colonic Hydrotherapist
Bottoms Up Colonics Southern Vales
10.2021 - 01.2024
Retail Worker
Bunnings Warehouse
01.2015 - 11.2021
Oral/Maxillofacial Surgeon's Assistant/Receptionist
Leading Face Surgery
02.2011 - 04.2015
Trainee Dental Assistant
SA Dental Service
01.2010 - 12.2010
Retail Worker
Foodland Happy Valley
02.2006 - 12.2009
Certificate III - Dental Assisting
TAFE SA
High School Diploma -
Aberfoyle Park High School
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