Luke Beauglehole
Bendigo,VIC
Summary
Dedicated Customer Service Professional with 11 years of experience in retail and food service. Proven ability to enhance client satisfaction through effective problem-solving and quick decision-making. Strong leadership skills developed through team management, ensuring high operational standards and positive customer experiences.
Overview
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Head Barista/Team Leader
Walkers Donuts
01.2023 - Current
- Worked at Walkers as Head Barista and Team Leader, deepening passion for coffee making and customer satisfaction.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Handling customer complaints and compliments professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Handled onboarding and training of new staff to ensure smooth integration into café operations.
- Demonstrated flexibility in various café roles to support team operations. in other areas of the café as needed, including but not limited too food preparation, and inventory management.
Front of house/Cafe Manager
APCO
01.2021 - 01.2023
- Where my role included but was not limited too, serving over 1000+ customers a day while running the in-store cafe, preparing food and serving coffee, and handling behind the counter.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managing the floor and being responsible for setting up attractive displays that appear to the everyday customer.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Working at Apco taught me an immense amount of patience in a fastpaced, high demanding environment.
- Maintained outdoor areas to enhance overall facility appearance and usability. and daily cleaning, as well as general indoor cleaning to a high standard.
Employee
Woolworths
01.2019 - 01.2021
- Working at Woolworths I branched myself from Produce, Nightfill and later Cashier.
- In my time working this position, I managed to gain over 300+ positive feedback reports to my management team, which was acknowledged in cash rewards, gift vouchers and more.
- This brought forth my passion and dedication to giving a positive customer service experience.
- Restocked shelves and supported managers with various tasks.
Kitchen hand/Cook's Assistant
Fish & Chip Shop
01.2015 - 01.2019
- Working at Epsom Fish & Chips I learnt a range of different skills and roles within my position; Which included but was not limited to, food handling and prep, basic cooking of the grill and deep-fryer, handling money and the register, and how to work efficiently in a fast paced environment.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
Education
YEAR 12 - VCE
Bendigo Senior Secondary College
Bendigo, Vic 01.2013 - 01.2016
Skills
- Problem solving
- Quick Thinking
- Communication
- Creativity
- Organization
- Multi Tasking
- Time Management
- Team leadership
- Complaint resolution
- Time management
- Adaptability under pressure
- Sales promotion
- Product upselling
- Team collaboration
- Exceptional customer service
Certification
- Certificate III in Screen and Media
- Certificate III in Software Development
References
- Hayley Neale, Woolworths, 0423 903410
- Chris Ring, APCO, 0421 840 583
- Chris Holden, Walkers, 0489 287 877
Timeline
Head Barista/Team Leader
Walkers Donuts
01.2023 - Current
Front of house/Cafe Manager
APCO
01.2021 - 01.2023
Employee
Woolworths
01.2019 - 01.2021
Kitchen hand/Cook's Assistant
Fish & Chip Shop
01.2015 - 01.2019
YEAR 12 - VCE
Bendigo Senior Secondary College
01.2013 - 01.2016