LUKE DAVIS
Darwin City,NT
Summary
Local and experienced individual in local government administration, lifeguarding, and regulatory services (homeless outreach). Seeking a career transition into community services with a focus on supporting the community and veterans and their families. Proven ability to manage administrative tasks efficiently, ensure safety in aquatic environments, and engage with diverse populations. Skilled in organizational management, communication, adaptability, and quick decision-making, with a strong desire to make a positive impact in the community. Eager to apply my skills and qualities to promote social and community connections and address the unique challenges faced by veterans and their families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workshop Administrative Officer
City of Darwin
Darwin, NT
03.2022 - Current
- Provides an efficient point of contact for workshop staff for all administrative requirements for the team and for external providers
- Performs general administrative functions, including procurement of items and associated receival, receipt and invoice approval
- Enters data into Council's Plant and Fleet Management System
- Runs reports and liaises with responsible officers for vehicle and plant maintenance bookings
- Ensures effective and consistent management of department records in accordance with Council's Records Management Procedures
- Promotes high level of customer satisfaction both internal and external
- Adheres to established administrative procedures and regularly review and update to ensure continuous improvement
- Commits to uphold and promote councils' vision for making Darwin a high performing capital city valued by its community by behaving in a manner consistent with Council's Core Values
- Undertakes any other duties within the skill and scope of the position, as directed
Lifeguard
Surf Life Saving Northern Territory
Darwin, City , NT
09.2023 - Current
- Monitors swimmers to ensure safety in the pool area
- Performs emergency rescues when necessary
- Enforces all safety regulations and posted rules for military personnel/patrons
- Performs regular cleaning and maintenance of pool equipment
- Maintains accurate records of incident reports, pool chemicals, and patron counts
- Responds quickly to medical emergencies in the pool area and outside the pool area
- Prepares detailed incident reports following accidents or other incidents
- Participates in monthly training courses to stay up-to-date in water rescue techniques
Patrol Ranger
City of Darwin
Darwin, NT
01.2023 - 05.2023
- Collaborated with NT Police
- Provided vulnerable people services such as Larrakia Nation, Homeless Shelters and Food Donations.
- Provided effective and timely responses to public enquiries and complaints regarding anti-social behavior, and other related legislative non-compliance matters.
- Provided effective and timely responses to public enquiries and complaints regarding welfare checks for the homeless, illegal camping, sleeping in public places, storing goods in public places, obstruction of public places, activities requiring a permit and any other matter as directed by management.
- Assisted with investigations where required by supporting evidence collection processes
- Implemented compliance and enforcement activities relating to City of Darwin's By-laws, policies, strategies and plans as relevant to weekend patrol work.
- Completed daily administrative tasks relevant to the shift allocated.
- Maintain good relations with the general public and promote City of Darwin's operations in a professional manner at all times.
Customer Service Officer
Litchfield Council
Freds Pass, NT
09.2020 - 03.2023
- Provided contact support for those struggling financially to pay their rates and fines.
- Deescalated anti-social behaviors.
- Managed Council’s front desk and provided a high-level customer service experience to all customers.
- Performed cashiering functions such as accept and receipt cash, cheque, and EFTPOS payments, ensuring payments are allocated to the correct accounts, balance and returned to Financial Accounting in line with procedures.
- Provided timely and accurate advice to Customers on Council’s services, processes, and direct enquiries according to procedures.
- Managed Council’s daily mail and generic email address in line with procedures.
- Maintained community hall bookings in line with set procedures.
- Maintained Council’s key register.
- Effectively used Council's document / information management system.
- Acted as Flag Marshall for Council.
- Evaluated and reviewed work practices and processes within all areas of responsibility to ensure they were effective and efficient and proposed improvements where appropriate.
- Provide training for Customer Service Trainee.
- Abided by all Council policies and procedures and followed appropriate health and safety practices for self and others.
- Liaised with Police in relation to anti-social behavior.
- Performed other tasks as directed within the skills and abilities of a position at this level.
Education
Year 12 -
Taminmin College
Humpty Doo01-2016
Skills
- Microsoft 365
- Basic IT
- Administration
- Reporting proficiency
- Emotional Intelligence
- First Aid
- Public Safety
- Physical Fitness
- Strong organizational and time management skills
- Excellent communication skills, both written and verbal
- Adaptability and quick decision-making abilities
- Ability to engage with diverse populations with empathy and professionalism
- Team Collaboration
Accomplishments
- Year 12 Completion Certificate 2016
- 12 Day Completion of the Young Endeavor (V09/19 Cairns to Airlie Beach Youth Scheme 2019)
- 12 Month Customer Service Traineeship (Litchfield Council)
Certification
- Certificate in Nutrition (Nutrition Institute Australia)
- HLTAID010 - Provide Basic Emergency Life Support
- HLTAID011 - Provide First Aid
- Bronze Medallion
- TLILIC0003 - License to Operate a Forklift Truck
Interests
- Community Services
- Psychology
- Nutrition
- Fitness
Timeline
Lifeguard
Surf Life Saving Northern Territory
09.2023 - Current
Patrol Ranger
City of Darwin
01.2023 - 05.2023
Workshop Administrative Officer
City of Darwin
03.2022 - Current
Customer Service Officer
Litchfield Council
09.2020 - 03.2023
Year 12 -
Taminmin College
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