Luke Ferguson
Mooloolabah,QLD
Summary
Dynamic leader with a proven track record at Endeavour Foundation, enhancing operations and elevating team performance. Expert in business management and fostering strong relationships, I spearheaded initiatives that significantly increased efficiency and employee retention. Skilled in problem-solving and mentoring, my strategic approach has consistently delivered outstanding results.
Overview
4
4
years of professional experience
Work History
Site Manager
Endeavour Foundation
04.2024 - Current
- Managed and oversaw all aspects of daily operations of service for 34 NDIS participants
- Kept sites compliant with WHS state, and local regulations to prevent unnecessary risks and closed out incident reports
- Resolved issues between employees and customers using company policies.
- Monitored and trained all employees' person centred practice and maintained positive team culture and relationships
- Met with stakeholders to discuss client needs and develop effective and practical solutions to produce excellent supports
- Ensured compliance with NDIS and organisation standards by staying current on relevant updates
- Oversaw service margin and made adjustments to the service to keep service margin consistent, and within the scope of a NFP organisation
- Oversaw all daily office operations, quarterly programs, community access supports and equipment and vehicle maintenance
- Completed risk assessments for all activities to ensure client and employee safety
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Monitored, coached, and supervised team of 14 employees in 2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Interviewed, hired, and trained new workers.
Operations Manager - Home and Community
Endeavour Foundation
08.2022 - 04.2024
- Oversaw the operations of 23 sites across the Sunshine Coast region, leading the managers of each site toward organisation goals, AOP and CEO's five year plan
- Analyzed and reported on key performance metrics to executive management
- Led hiring, onboarding and training of new managers to fulfill business requirements and meet organisation obligations
- Observed each manager's individual strengths and initiated mentoring program to improve areas of weakness
- Conducted investigative processes relating to poor performance or breaches of code of conduct
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts - largely in feedback received from bi-annual Employee Engagement Surveys
- Increased profit by streamlining operations across whole Sunshine Coast region
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Developed strong professional relationships with multiple key internal stakeholders within the enabling functions at the main Support Centre in Brisbane, to produce seamless processes when dealing with issues
- Worked independently and collaboratively in team environments
Operations Manager - Work and Community
Endeavour Foundation
02.2021 - 08.2022
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
- Lead a team of six middle leaders (Site Managers) to maintain effectiveness and compliance of their sites, training them in reading key metrics and P&L statements
- Liaised with external businesses and forecast quotes to accomplish required tasks through Supported Employment
- Oversaw Site Managers to maintain compliance with several different governing bodies
Education
No Degree - Senior Leadership
Queensland University of Technology
Brisbane, QLD02-2024
No Degree - Middle Leaders Course
Institute of Managers And Leaders
Brisbane, QLD09-2021
Bachelor of Arts - Secondary Education & Graphic Design
University of The Sunshine Coast
Sunshine Coast10-2019
Skills
- Team leadership
- Problem-solving
- Quality assurance
- Business management
- Hiring and training
- Staff leadership, management, coaching and mentoring
- Conflict resolution
- Multitasking and organization
- Flexibility and adaptability
- Documentation and reporting
- Relationship building
- Shift scheduling
Hobbies
- Art and illustration
- Gym and fitness
- Playing guitar and songwriting
Timeline
Site Manager
Endeavour Foundation
04.2024 - Current
Operations Manager - Home and Community
Endeavour Foundation
08.2022 - 04.2024
Operations Manager - Work and Community
Endeavour Foundation
02.2021 - 08.2022
No Degree - Senior Leadership
Queensland University of Technology
No Degree - Middle Leaders Course
Institute of Managers And Leaders
Bachelor of Arts - Secondary Education & Graphic Design
University of The Sunshine Coast
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