Luke Haines
Googong,NSW
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Support Officer
Southern Cross Club Woden
Woden, ACT
06.2020 - Current
- Developed and implemented operational plans to improve efficiency and reduce costs.
- Analyzed data to identify opportunities for process improvement and cost savings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Modified existing software systems to enhance performance and add new features.
- Provided technical support in troubleshooting hardware and software issues related to operations.
- Implemented best practices for ensuring compliance with industry standards and regulations related to operations support functions.
- Collaborated with other departments in developing strategies for improving customer experience through better operations support services.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
Gaming Service Manager
Southern Cross Club Jamison
Jamison, ACT
06.2018 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Casual F&B attendant – Gaming Host
Southern Cross Club Woden
Woden
11.2013 - 06.2018
- Greeted guests and provided excellent customer service.
- Assisted in setting up the dining area, including tables, chairs, linens, glassware, silverware, and dishware.
- Maintained knowledge of menu items and specials to assist guests with selections.
- Ensured compliance with health and safety regulations in all areas of restaurant operations.
- Cleared away dirty plates and glasses promptly at the end of each meal period.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Effectively multitasked within fast-paced environment.
Refurbishment Staff
Target Tuggeranong
Tuggeranong, ACT
08.2012 - 09.2013
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) -
Erindale College
Canberra, ACTSkills
- Flexible and Adaptable
- Remote Office Availability
- Teamwork and Collaboration
- Analytical Thinking
- Problem Resolution
- Calm Under Pressure
- Organizational Skills
- Leadership
- Dependable and Responsible
- Project Planning
Certification
- Responsible Service of Alcohol
- Gambling Contact Officer
- Responsible Gambling Services
- Certificate of Participation for Chemical & Safety Workshop
- Certificate of Completion for Australian Food Safety Requirements 2013
- Senior First Aid Certificate
- Certificate II in Information Technology
- Essentials for New Lightning Experience Administrators
- Dale Carnegie Leadership Course
- Admin Beginner Trail on Trailhead which includes Salesforce Platform Basics, Data Management and Data Modelling
References
References available upon request.
Timeline
Operations Support Officer
Southern Cross Club Woden
06.2020 - Current
Gaming Service Manager
Southern Cross Club Jamison
06.2018 - 06.2020
Casual F&B attendant – Gaming Host
Southern Cross Club Woden
11.2013 - 06.2018
Refurbishment Staff
Target Tuggeranong
08.2012 - 09.2013
Some College (No Degree) -
Erindale College
- Responsible Service of Alcohol
- Gambling Contact Officer
- Responsible Gambling Services
- Certificate of Participation for Chemical & Safety Workshop
- Certificate of Completion for Australian Food Safety Requirements 2013
- Senior First Aid Certificate
- Certificate II in Information Technology
- Essentials for New Lightning Experience Administrators
- Dale Carnegie Leadership Course
- Admin Beginner Trail on Trailhead which includes Salesforce Platform Basics, Data Management and Data Modelling
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