Sylvia Tiatia
Liverpoool,NSW
Summary
Customer service-oriented professional with a strong desire to expand knowledge and contribute to a positive working environment within the industry. Exceptional organizational skills and dependability, excelling at managing multiple priorities while maintaining a positive attitude. Proactive in taking on additional responsibilities to support team goals, demonstrating a strong work ethic and passion for achieving company success. Seeking a position to utilize skills and contribute to team success in order to achieve company goals.
Overview
18
18
years of professional experience
Work History
Operations Support Officer
Revenue NSW Government
Parramatta HQ, NSW
05.2022 - 12.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored progress and maintained detailed records of service delivery.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Service Officer
Centrelink, Medicare, COVAX AIR
Blacktown, NSW
03.2020 - 05.2022
- Investigate and manage routine cases via resolution of customer issues with assistance from higher classification levels
- Under substantial supervision, provide assessments and interventions
- Provide initial customer assessment for referral to more senior employees
- Resolve customer inquiries, provide information and options, and/or refer customers to an appropriate government or community service
- Provide an first point of contact for customers via telephone, email, fax or face to face
- Perform preliminary research including database searches and data retrieval
- Undertake straightforward design and experimental tasks or activities
- Undertake straightforward tests, measurements, investigations or trials; data and prepare associated reports
- Analysis basic data and prepare associated reports
- Maintain records, systems for capturing technical information
- Develop and maintain relevant knowledge in relation to procedures and equipment
- Apply professional/technical knowledge
- Undertake straightforward installation, testing, operation or maintenance tasks or activities on equipment, systems or buildings
- Undertake straightforward planning in relation to technical work
- Perform immediate level trade based activities
- Apply intermediate level computer or numerical control techniques
- Obtain cooperation or assistance in the administration of well-defined activities
- Draft replies to straightforward queries
- Coordinate, record and monitor correspondence flow
- Provide administrative support including responsibility for accounts, travel and diary management and some routine secretariat duties
- Assist in the provision of buildings management services
- Provide a standard range of core customer services
- Undertake processing and customer service duties including analysing, validating and processing claims, enrolments, prescriptions, applications, adjustments and registrations
- Check the accuracy of information and work
- Undertake straightforward quality assurance tasks or activities
- Prepare draft procurement documentation and provide information relating to finance and procurement for checking by higher classification levels
Administration Officer
Southern Cross Care, Home Care
Merrylands, NSW
03.2017 - 03.2020
- Communities, Residential Aged Care
- Management of office equipment
- Maintaining a clean and enjoyable working environment
- Handling external or internal communication or management systems
- Managing clerical or other administrative staff
- Organizing, arranging and coordinating meetings
- Coordinate parking
- Handle customers queries
- Interact with visiting vendors
- Provide ongoing customer service support
- Receive, sort and distribute mail
- Receive and process deliveries
Administrative Officer
Aged Care Assessment, South Western Sydney
10.2016 - 03.2018
- Local health District – Camde Hospital
- Regional assessment team bookings and referral
- Assessing eligibility for each applications for request of services
- Providing the best Health Care options for each individual
- Answer incoming calls, determine purpose of call and transfer call
- Take and deliver messages
- Triage & Screening referrals
- Greet visitors
- Monitor visitor access
- Handle customers queries
- Provide ongoing customer service support
- Receive, sort and distribute mail
- Receive and process deliveries
- Schedule appointments
- Draft correspondence
- Generate reports and other documents
- Maintain procedures including contact information, directions and frequently requested company information
Reservations agent
Australia Post Chullora Parcel Facility
09.2017 - 01.2018
- Processing, packaging and shipping orders accurately
- Organizing stock and maintaining inventory
- Inspecting products for defects and damages
- Organize warehouse space
- Received, unload and place incoming inventory items appropriately
- Check, verify and fill invoices
- Use of pallet jack
- Parcel sorting,
- Customer Service
- Cross Sell
- Inbound / outbound
- Team Managing
- Client Interaction skills
- Presentation skills
- Office duties
- Admin duties
- Email/Fax/Phone/Face to face
- Sales targets
- KPI
Clerical Officer, Front Counter, Customer service
Housing NSW Department of Family and Community Services
11.2015 - 10.2016
- Fact to face
- Emails
- Face to face
- Manage client files and appointments
- Schedule in sign up paper work for new tenants
- Assists office staff in maintaining files and databases
- Prepares reports, presentations, memorandums, proposals and correspondence
- Assigns jobs and duties to office staff as needed
- Schedules appointments and meetings for executives and upper level staff
- Serves as the go-to for office inquiries and conflict
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Adhere to relevant policies, procedures and processes to ensure information and advice provided
- Produce and distribute correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Provide accurate responses
Client Service Officer, • Clent service officer
Housing NSW Department of Family and Community Services
04.2015 - 11.2015
- Managing bond loans account
- Arrears
- Managing accounts
- Contacting real estate
- Clients in arrears
- Bond Lodgement
- Bond Claims reports
- RDS Variations
- Bond loan accounts processing
- BLDS authority and deductions
- Accounts with zero balance
- Providing information to clients, assessing applications for eligibility for services and gathering client information to match needs to housing products
- Managing tenancies and properties in-line with legislation, Housing NSW policies, and maintenance standards
- Developing relationships with service providers and government agencies to better meet
Pickups Operator
Toll NQX
01.2013 - 11.2014
- Time management
- Accurate Data Entry
- Operations
- Manifest
- Pallet control
- Preparing of documents and invoicing
- Booking customers pickups, phone, emails, faxes
- Professional phone manner
- Observe special requirements
- Support administration personnel
- Ensuring KPI’S are met
- General ad hoc duties
- Face to face
- Customer service
Customer Care Coordinator
Thrifty Car Rentals
01.2009 - 12.2012
Customer service, Team manager, Assistant
Hilton Premium Club, CSE
04.2006 - 12.2008
- Communications
- Sales
- Domestic/International
- Main direct mail list
- Reservations
- Sales
- Studied:
- Applied Care –
Education
3 – Acute Care Assistant in Nursing -
Australian Business College
Parramatta, NSWDiploma - Human Resources – Business Management
2011
Diploma - Travel & Tourism Management Operations
Australian Careers Business College
Liverpool, NSW2005
12 – HSC - undefined
Hoxton Park High School
2004
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Data Entry
- MS Office
- Leadership
- Organization and Time Management
- Microsoft Office
- Self-Motivated
Timeline
Operations Support Officer
Revenue NSW Government
05.2022 - 12.2023
Service Officer
Centrelink, Medicare, COVAX AIR
03.2020 - 05.2022
Reservations agent
Australia Post Chullora Parcel Facility
09.2017 - 01.2018
Administration Officer
Southern Cross Care, Home Care
03.2017 - 03.2020
Administrative Officer
Aged Care Assessment, South Western Sydney
10.2016 - 03.2018
Clerical Officer, Front Counter, Customer service
Housing NSW Department of Family and Community Services
11.2015 - 10.2016
Client Service Officer, • Clent service officer
Housing NSW Department of Family and Community Services
04.2015 - 11.2015
Pickups Operator
Toll NQX
01.2013 - 11.2014
Customer Care Coordinator
Thrifty Car Rentals
01.2009 - 12.2012
Customer service, Team manager, Assistant
Hilton Premium Club, CSE
04.2006 - 12.2008
3 – Acute Care Assistant in Nursing -
Australian Business College
Diploma - Human Resources – Business Management
Diploma - Travel & Tourism Management Operations
Australian Careers Business College
12 – HSC - undefined
Hoxton Park High School