Luke Johnson
Ourimbah,NSW
Summary
Proven retail professional with a history at ALDI, where my expertise in cash handling accuracy and exceptional customer service led to enhanced store efficiency and customer satisfaction.
Known for my patience, empathy and the occasional dad joke, i am a reliable and hardworking job seeker, looking at a meaningful career change and an opportunity to further develop my skills and make a difference in peoples lives.
Overview
10
10
years of professional experience
Work History
Retail Worker
Aldi
Central Coast, NSW
10.2018 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling change correctly.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Worked with loss prevention in monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Retail Assistant Manager
Coles Supermarket
Green Point, NSW
02.2014 - 10.2018
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Exhibited excellent people skills during interaction with employees and customers.
Education
School Certificate -
Erina High School
Erina, NSW2006
Skills
- Patience and Empathy
- Reliability and punctuality
- Cash Handling Accuracy
- Store maintenance
- Stock replenishment
- Merchandise Display
- Cash Register Operation
- Friendly and Helpful
- Customer Service
- Attention to Detail
- Flexible Hours
- Teamwork and Collaboration
- Adaptable and Flexible
- Honest and Dependable
- Safety and Cleanliness Standards
- Building Customer Loyalty
References
Karren Lijic
Former Aldi Co worker
# 0403712001
Kieran Bosley
Duty shift manager Aldi
# 0434675171
Timeline
Retail Worker
Aldi
10.2018 - Current
Retail Assistant Manager
Coles Supermarket
02.2014 - 10.2018
School Certificate -
Erina High School