Years' Professional Experience
Luke Judd
Cooma,NSW
Summary
A seasoned stakeholder and business management professional with over 20 years’ developing customer service, business management, stakeholder relations, and sales skills; Over 10 years of operations/team management experience in the Construction, Publishing, Tourism and Sales industries.
In recent years I have specialised in stakeholder and community relations management, customer service, team management and business operations. Strong background in developing and delivering positive customer and stakeholder relation strategies.
Various competencies include sponsorship management, budgeting, sales software, risk management, stakeholder management, and project management.
Overview
20
20
Work History
Community & Business Engagement Lead
Future Generation JV
06.2021 - Current
- Lead stakeholder relations in local community with a particular focus on local business and strategic community organisations.
- Provide local content guidance and reporting.
- Developed and implemented key Indigenous engagement strategies such as commissioned artwork, and Indigenous PPE fundraising program.
- Key contributor to local multi-cultural engagement with local community to assist with work force satisfaction and positive community engagement activities
- Successfully manage sensitive and difficult commercial relations with positive outcomes for the company and local stakeholders.
- Implemented CSR sponsorship program including developing the framework for partnership agreements and ongoing recycling programs.
Board Member
Tourism Snowy Mountains
06.2018 - 06.2021
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Presided over board meetings and conducted board business to address organizational objectives.
Manager of Visitor Centres & Community
Snowy Hydro
01.2012 - 06.2021
- Key highlight of my career with Snowy Hydro was delivering the Immersive Theatre project at the Snowy Hydro Discovery Centre in Cooma. The theatre continues to deliver its intended stakeholder communication and internal objectives to this day.
- Managed a team of 20 across 3 visitor centre locations. Successful growth of visitation over the course of 3 years.
- Managed the Snowy Hydro sponsorship and events program.
- Lead liaison with the Chargefox partnership with Snowy Hydro, resulting in delivery of the EV Charging Station located at the Cooma Discovery Centre.
- Managed a multi million dollar operational budget.
State Sales Represenative
Pan Macmillan
07.2010 - 10.2011
- State Sales representative responsible for book sales and account management across book stores in SA, merchandising stock in Department stores and developing customer relations.
- Key activity for this role was developing strong relations with diverse range of business owners across the state to successfully deliver company objectives.
- Achieved sales targets
- Self-motivated planning and time management as only staff member located in South Australia.
Education
Bachelor of Business - Tourism Management
William Blue College of Hospitality Management
Sydney11.2018
Skills
- Stakeholder Relations
- Event Coordination
- Staff Management
- Business Development
- Brand Management
- Employee Development
- Problem Resolution
- Financial Management
Accomplishments
- Black belt in Taekwondo
- Winner of the Eran Svigos Visual Art award (Adelaide Fringe 2008)
Languages
Swedish
Professional Working
Timeline
Community & Business Engagement Lead
Future Generation JV
06.2021 - Current
Board Member
Tourism Snowy Mountains
06.2018 - 06.2021
Manager of Visitor Centres & Community
Snowy Hydro
01.2012 - 06.2021
State Sales Represenative
Pan Macmillan
07.2010 - 10.2011
Bachelor of Business - Tourism Management
William Blue College of Hospitality Management
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