Summary
Overview
Work History
Education
Skills
Additional Information
References
Gym, Football, Car meets, Spending time with family/friends
Timeline
Generic

Luke Kenney

South Brisbane ,QLD

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning more of the Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Service Advisor

Porsche Centre Brisbane
08.2022 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Developed and updated databases to handle customer data.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Service Advisor

Mercedes Benz Brisbane
06.2021 - 08.2022
  • During my current time at Mercedes Benz, I have gathered multiple skills in regards to face to face sales which was including Service and Parts sales, I have learnt to connect with all customer's needs and requirements, to ensure to deliver high standards in comfort, reliability with parts and repairs and to aim to exceed expectations for the customer, I've also learnt on how to work within a tight close knit team, to build that bond and sense the character from each employee and customer.
  • Wrote service orders and updated schedules.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

Northside Hyundai
01.2020 - 06.2021
  • During my time with Northside Hyundai, I have gathered experience on dealing with customers and to book/maintain vehicles regarding maintenance items, scheduled services and face to face sales purchases
  • I have learnt to work within a tight team for time efficiency and the best results for the customer possible.
  • Provided information about service procedures and expected timelines.
  • Discussed options with clients and determined appropriate plans.

Service Technician

Gladstone Nissan/Hyundai
06.2015 - 08.2019
  • I worked closely in a team to co-ordinate and time manage vehicles services and repairs
  • Utilize time management skills in order to have vehicles completed on time, communicate with the workshop manager to problem solve and overcome arising issues within the workshop.

Education

High School Diploma -

Tannum Sands State High School
Tannum Sands, QLD
09.2014

Skills

  • Good people communication skills
  • Confident in form to customers
  • Good team working skills
  • Work well under pressure
  • Young and enthusiastic
  • Service Recommendations
  • Great Customer Retention
  • On time and professional service Estimates

Additional Information

During my current time at Mercedes Benz Brisbane and Porsche Centre Brisbane, I have gathered multiple skills in regards to face to face sales which was including Service and Parts sales, I have learnt to connect with all customer's needs and requirements, to ensure to deliver high standards in comfort, reliability with parts and repairs and to aim to exceed expectations for the customer, I've also learnt on how to work within a tight close knit team, to build that bond and sense the character from each employee and customer. During my time with Northside Hyundai, I have gathered experience on dealing with customers and to book/maintain vehicles regarding maintenance items, scheduled services and face to face sales purchases I have learnt to work within a team for time efficiency and the best results for the customer possible.

References

Tannum Sands State High School Gladstone Nissan/Hyundai Light Box Wine and Espresso Bar

Gym, Football, Car meets, Spending time with family/friends

I enjoy spending time with closest to me, being family/friends or well known work colleagues, in my own spare time, I enjoy going to the gym, working out, playing both indoor and outdoor football, keeping fit, expressing my love for all cars, luxury and not, I enjoy going to car meets, looking after my own vehicle and will always be up for taking a conversation about cars. I love participating in work events, outside of work activities and love to promote the brand I work for.

Timeline

Service Advisor

Porsche Centre Brisbane
08.2022 - Current

Service Advisor

Mercedes Benz Brisbane
06.2021 - 08.2022

Service Advisor

Northside Hyundai
01.2020 - 06.2021

Service Technician

Gladstone Nissan/Hyundai
06.2015 - 08.2019

High School Diploma -

Tannum Sands State High School
Luke Kenney