Luke McCormack
Hervey Bay,Queensland
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanour and proven skills in multitasking and organization. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Dan Murphys - Part Of The Woolworths Group
09.2020 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Assistant
Duncan Cellars
04.2020 - 08.2023
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Delivered prompt service to prioritize customer needs.
Education
Certificate III - Hospitality
Chisholm Institute
Frankston, VIC12.2018
Skills
- Customer Service
- Cash Handling
- Work Prioritization
- Product Recommendations
- Teamwork and Collaboration
- Organisation
- Order and Refund Processing
- Store Maintenance
Timeline
Customer Service Assistant
Dan Murphys - Part Of The Woolworths Group
09.2020 - Current
Customer Service Assistant
Duncan Cellars
04.2020 - 08.2023
Certificate III - Hospitality
Chisholm Institute
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