Summary
Overview
Work History
Education
Skills
Timeline
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Luke Sutherland

Lawnton,QLD

Summary

I’ve worked in multiple retail stores where I built strong customer service and sales skills, helping customers find the right products and consistently meeting their needs. Outside of retail, I’ve also managed my own social media marketing clients, which involved pitching services, building relationships, and delivering results. All of which required a strong understanding of sales and communication. I enjoy working with people, I’m confident in helping customers make informed decisions, and I’m motivated by hitting goals and driving results.

Overview

3
3
years of professional experience

Work History

Social Media Manager/Digital Marketing Specialist

Ripple Media
02.2024 - 06.2025
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Handled Client Outreach, sales meetings, and relationship building with current and potential clients.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Coordinated with marketing team to align social media strategy with overall marketing objectives.

Retail Worker

Anaconda
10.2023 - 03.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Retail Worker

Freddy's Fishing & Outdoors
02.2023 - 09.2023
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Groundskeeper

Genesis Christian College
11.2022 - 01.2023
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.

Fast Food Cook

KFC
02.2022 - 11.2022
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.

Education

High School Diploma -

Genesis Christian College
Bray Park, QLD
11-2023

Skills

  • Sales negotiation techniques
  • Adaptable sales approach
  • Customer service
  • Active listening
  • Complaint handling
  • Client relations
  • Customer satisfaction measurement
  • Follow-up skills
  • Appointment scheduling
  • Teamwork and collaboration
  • Photo and video editing
  • Advertising

Timeline

Social Media Manager/Digital Marketing Specialist

Ripple Media
02.2024 - 06.2025

Retail Worker

Anaconda
10.2023 - 03.2024

Retail Worker

Freddy's Fishing & Outdoors
02.2023 - 09.2023

Groundskeeper

Genesis Christian College
11.2022 - 01.2023

Fast Food Cook

KFC
02.2022 - 11.2022

High School Diploma -

Genesis Christian College

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Luke Sutherland