Luke Vo
Sunshine,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise.
Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Courier Runner
PharmaSave Graeme Wurm Pharmacy
03.2024 - Current
- Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
- Collaborated with team members to streamline operations and improve service quality.
- Increased overall reliability by strictly adhering to company policies and procedures while on the job.
- Continually upheld a clean driving record by adhering to traffic laws and safe driving practices.
- Improved delivery efficiency by optimizing route planning and time management strategies.
- Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unforeseen circumstances.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Ensure timely and accurate delivery of prescriptions and medical supplies to customers.
- Provide excellent customer service by maintaining polite and professional communication during all interactions.
- Build trust with clients through consistent and reliable deliveries, ensuring medications reach patients on time.
- Handle sensitive medical items with care and confidentiality, ensuring they are delivered in optimal condition.
- Adhere to schedules and routes to meet delivery deadlines and maintain punctuality.
- Report any delivery issues promptly to ensure timely resolutions and customer satisfaction.
Retail Assistant
Big W
03.2022 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Subway
RAVENHALL
11.2019 - 04.2023
- Efficiently prepared sandwiches and other menu items for guests
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Assisted customers in choosing menu items by providing food completing information
- Communicated menu item information and offered suggestions to promote featured products
- Operated manual and electric appliances to peel, slice and trim food
- Provided product information and menu item explanation in consideration of dietary restrictions
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Warehousing Associate
Foam Co
09.2021 - 02.2022
- Wrapped pallets in shrink wrap prior to loading
- Consistently lifted materials weighing as much as 20kg
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Loaded, unloaded and moved material to and from storage and production areas
- Cleaned and maintained warehouse in compliance with OHSA safety standards
- Performed general housekeeping and cleaning tasks
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Education
Bachelor of Science - Construction Management
RMIT
10.2025
Year 12 VCE -
BRAYBROOK COLLEGE
01.2021
Skills
- Cash handling
- POS system use
- Guest services
- Cleaning
- Stocking and replenishing
- Inventory recordkeeping
- Food preparation
- Recipes and menu planning
- Warehouse coordination and support
- Reliable and responsible
- Productivity and time management
- Product packaging
- Strong Communication and Interpersonal Skills
- Self-motivation and discipline
- Strong Communication Skills
- Safe Driving Practices
- Patience and Perseverance
- Customer Service
- Working Independently
- Cross-cultural sensitivity
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
Languages
Vietnamese
Limited Working
Timeline
Courier Runner
PharmaSave Graeme Wurm Pharmacy
03.2024 - Current
Retail Assistant
Big W
03.2022 - Current
Warehousing Associate
Foam Co
09.2021 - 02.2022
Subway
RAVENHALL
11.2019 - 04.2023
Bachelor of Science - Construction Management
RMIT
Year 12 VCE -
BRAYBROOK COLLEGE
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