Luna Berardi
Berry
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Acting- manager, Assisant Manager
My house shellharbour
Shellharbour
11.2025 - Current
- Assisted in daily operations and customer service at My House Shellharbour.
- Supported team members in executing store merchandising and inventory tasks.
- Handled customer inquiries and resolved issues with professionalism and care.
- Coordinated schedules for employees to ensure adequate coverage during peak hours.
- Trained new employees on store policies, procedures, and customer service standards.
- Maintained cleanliness and organisation throughout the store to enhance customer experience.
- Managed customer service inquiries and complaints in a timely manner.
Retail Sales Associate
Linen House
Berry
06.2025 - 11.2025
- Assisted customers in selecting home textiles and decor items.
- Maintained cleanliness and organisation of the sales floor area.
- Operated point-of-sale system to process customer transactions efficiently.
Hospitality Manager
Family Tree Cafe
Berry
12.2019 - 05.2025
- Managed daily operations of Family Tree Cafe to ensure smooth service.
- Trained and supervised staff in customer service best practices.
- Developed and implemented menu offerings based on seasonal ingredients.
- Oversaw inventory management and maintained supplier relationships effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to optimize food preparation processes.
- Organised and managed staff schedules, ensuring adequate coverage for all shifts.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Maintained the hotel's high standards of customer service and quality assurance.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
- Implemented cost control measures such as purchasing supplies in bulk or negotiating better rates from vendors.
Bartender
The Heads Hotel
Shoalhaven heads
10.2023 - 04.2024
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organisation of the bar area.
- Assisted in inventory management and stock replenishment.
- Collaborated with kitchen staff to ensure timely service.
- Handled cash transactions and processed payments efficiently.
- Followed safety protocols for food and beverage handling.
Hospitality Worker
Penzos pizza
Nowra
06.2022 - 09.2022
- Delivered exceptional customer service in a fast-paced pizza environment.
- Operated kitchen equipment safely while preparing food items efficiently.
- Maintained cleanliness and organisation of dining and kitchen areas consistently.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Hospitality Worker
McDonald’s
Bomaderry
08.2019 - 12.2019
- Delivered exceptional customer service in a fast-paced pizza environment.
- Operated kitchen equipment safely while preparing food items efficiently.
- Maintained cleanliness and organisation of dining and kitchen areas consistently.
Education
Bomaderry High School
Bomaderry Skills
- Customer service
- Staff training
- Inventory management
- Visual merchandising
Certification
- RCG
- RSA
Languages
English
First Language
Italian
Advanced (C1)
C1
Timeline
Acting- manager, Assisant Manager
My house shellharbour
11.2025 - Current
Retail Sales Associate
Linen House
06.2025 - 11.2025
Bartender
The Heads Hotel
10.2023 - 04.2024
Hospitality Worker
Penzos pizza
06.2022 - 09.2022
Hospitality Manager
Family Tree Cafe
12.2019 - 05.2025
Hospitality Worker
McDonald’s
08.2019 - 12.2019
Bomaderry High School