Luna Bui
Sydney,NSW
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified. Friendly Bar Attendant known for quickly creating delicious beverages. Committed to identifying and implementing improvements to efficiency and quality. Experienced in training and coaching new employees to improve onboarding. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
4
4
years of professional experience
Work History
Online Fulfillment Assistant
Myer
10.2023 - Current
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Maintained timely updates on workload progress through effective communication with supervisors
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
Sales Assistant
Dolly Girl Fashion
10.2019 - 10.2023
- Produced sales documents, finalized deals and filed records.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Identified trends for sale promotions to increase interest or demand in products.
- Recruited, hired and trained new hires to optimize profitability.
- Helped customers find specific products, answered questions and offered product advice.
Food and Beverage Attendant
David Jone
10.2022 - 09.2023
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Built excellent relationships with guests to achieve repeat business.
- Poured drinks using standard pour according to specifications.
- Delivered high-quality beverages in fast-paced, customer-centered setting.
- Trained new staff members on company policies and procedures.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Boba Barista
Cha Bar
01.2022 - 10.2022
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Ice Cream Attendant
C9 Chocolate and gelato
05.2021 - 09.2022
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Scooped ice cream for sundaes and made milkshakes for patrons.
Waitress
Kinh Boy
05.2021 - 02.2022
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School -
Cabramatta High School
Cabramatta 10.2023
Dental Assisting
Tafe NSW
Skills
- Menu Memorization
- Table Setting
- Service-Oriented
- Relationship Building
- Process Monitoring
- Quality Assurance
- Payment Processing
- Glass Polishing
- Conflict Resolution
- Team Leadership
- Customer Service
- Table Bussing
- Food Service
- Food Storage
- Flexible and Adaptable
- Work Coordination
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Retail Metrics and Goals
- Sales and Promotions
- Locating Merchandise
- Brand Promotion
- Returns and Exchanges
- Available Nights, Weekends and Holidays
- Building Customer Relationships and Loyalty
- Merchandising and Display
- High-Volume Dining
- Point of Sale (POS) System Operations
- Conflict and Complaint Resolution
- Staff Training
Timeline
Online Fulfillment Assistant
Myer
10.2023 - Current
Food and Beverage Attendant
David Jone
10.2022 - 09.2023
Boba Barista
Cha Bar
01.2022 - 10.2022
Ice Cream Attendant
C9 Chocolate and gelato
05.2021 - 09.2022
Waitress
Kinh Boy
05.2021 - 02.2022
Sales Assistant
Dolly Girl Fashion
10.2019 - 10.2023
High School -
Cabramatta High School
Dental Assisting
Tafe NSW
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