Luseane Valu Latu
Manly,NSW
Summary
Creative Visual Merchandiser with expertise in overstock management and retail sales campaigns. Contributes unwavering work ethic and commitment to quality. Known for customer-focused initiatives and knowledgeable about modern merchandising.
Overview
6
6
years of professional experience
Work History
Instore Visual Merchandiser
Jd Sports
11.2022 - Current
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display
- Conducted regular competitor analysis, staying informed of industry trends and adjusting visual merchandising strategy as needed to maintain a competitive edge.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Increased customer traffic through effective window displays that showcased new products and promotions.
Bartender
Manly Wharf Hotel
05.2022 - 01.2023
- Performed opening and closing duties
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Kept bar presentable and well-stocked to meet customer needs
- Cultivated strong relationships with repeat customers, engaging in friendly conversation to promote loyalty
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards
- Maintained impeccably clean, attractive and well-stocked bar area
- Trained new bartenders and barback to help maintain talented team
- Uphold strict regulations for safe alcohol service and food safety
- Served high customer volumes during special events, nights, and weekends
Casual Sales Assistant
JD Sports
10.2021 - 11.2022
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Utilized upselling techniques to promote additional products and increase sales
- Used POS system to process sales, returns, online orders, and gift card activations
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Coached team on effective upselling and cross-selling methods
- Increased sales by offering advice on purchases and promoting additional products
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Fast Food Crew Member
KFC
04.2018 - 03.2020
- Worked at the front of the establishment, handling food
- Collaborated with team members to complete orders
- Listened attentively to customer complaints or requests and resolved issues without need to escalate
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging
- Received and processed customer payments and estimated and communicated wait times accurately
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Greeted customers entering restaurant with enthusiasm and warmth
- Outpaced other team members by tirelessly finding productive work during customer lull times and trained 5 less-experienced crew members.
Education
High School Diploma - English, Sport Coaching, Music, Hospitality, Business Studies, Community and Families
NBSC Mackellar Girls
Manly Vale, NSW11.2021
Skills
- Cash Control
- Product Knowledge
- Visual Merchandising
- Creative vision
- POS Terminal Operation
- Energetic and Outgoing
- Speech Clarity
- Performance Goals
- Customer Service
- Engaging Customers
- Effective Customer Communication
- Problem Solving
Additional Information
Michelle Saliba
Chatswood JD Sports Store Manager
0412896138
Jess Vinokur
Regional Area Visual merchandising Manager
0411422056
Timeline
Instore Visual Merchandiser
Jd Sports
11.2022 - Current
Bartender
Manly Wharf Hotel
05.2022 - 01.2023
Casual Sales Assistant
JD Sports
10.2021 - 11.2022
Fast Food Crew Member
KFC
04.2018 - 03.2020
High School Diploma - English, Sport Coaching, Music, Hospitality, Business Studies, Community and Families
NBSC Mackellar Girls
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