Lushanthe Punchihewa
Beveridge,VIC
Summary
Results-oriented Client Service Manager with a demonstrated history of establishing robust client connections and achieving outstanding customer satisfaction. Seeking a leadership role as a Building Maintenance and Cleaning Team Leader, leveraging extensive expertise and strong leadership abilities to enhance operational effectiveness, uphold superior standards, and drive organizational advancement.
Overview
9
9
years of professional experience
Work History
Client Services Manager
Daniher Facility Management
Melbourne
09.2022 - Current
- Spearheaded the management of a diverse client portfolio, serving as the primary point of contact for all service-related inquiries, issues, and requests
- Cultivated enduring client partnerships through proactive communication and meticulous attention to surpassing client expectations
- Conducted comprehensive site assessments to uphold service excellence and promptly address any concerns or discrepancies
- Collaborated seamlessly with cross-functional teams to orchestrate service delivery schedules and swiftly resolve operational challenges
- Championed staff training initiatives and identified opportunities for supplementary service offerings to drive revenue growth.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Oversee preventitve maintaince and sheduled maintainace programs for potfolio of sites
- Contractor managment
- Staff mangment including performance management
Site Manager
Danihers Facility Managment
CSL Limited Parkville
08.2020 - 01.2022
- Directed day-to-day operations encompassing roster management, meticulous site audits, OH&S compliance, and the recruitment and training of personnel
- Orchestrated work order processes through streamlined asset management systems, proficiently handling quoting, invoicing, and budget management
- Convened regular departmental meetings to optimize operational efficiency and ensure adherence to regulatory standards.
Area Supervisor
AIG
07.2016 - 08.2020
- Oversaw comprehensive cleaning operations across multiple sites, demonstrating adept rostering, auditing, and client liaison skills
- Proactively mitigated operational challenges, employing swift problem-solving strategies and developing contingency plans to preempt future issues
- Maintained meticulous inventory controls, upheld stringent safety protocols, and effectively managed external contractor relationships.
Education
Master of Business Administration -
Anglia Ruskin University
UKDiploma in Business Management -
Anglia Ruskin University
UKSkills
- Strategic Team Leadership
- Adaptive Problem-solving
- Comprehensive Training and Development
- Exemplary Professionalism
- Superior Communication Proficiency
- Advanced Proficiency in Microsoft Office Suite and CRM Systems
- Sound Financial Acumen
- Exceptional Time Management Expertise
References
On Request
Timeline
Client Services Manager
Daniher Facility Management
09.2022 - Current
Site Manager
Danihers Facility Managment
08.2020 - 01.2022
Area Supervisor
AIG
07.2016 - 08.2020
Master of Business Administration -
Anglia Ruskin University
Diploma in Business Management -
Anglia Ruskin University