Lydia Jones
Townsville,Australia
Summary
I bring a wealth of knowledge and a strong work ethic, consistently striving for excellence in every aspect of my role. I am committed to ongoing professional development and thrive in both team-oriented and autonomous environments. My excellent communication and interpersonal skills enable me to engage effectively with diverse customers and colleagues, while maintaining a calm, professional demeanor in fast-paced settings. I pride myself on delivering exceptional customer service, and my friendly, outgoing personality helps me connect with clients of all ages, ensuring they have a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Qualified Optical Dispenser
The Optical Superstore
Townsville
02.2025 - Current
- Lifestyle dispensing spectacles and contact lenses
- Appointment bookings and diary management
- Operating OSCAR computer system and Office 365
- Cash handling including eftpos and hicaps
- Adjusting, cleaning and repairing frames including soldering, grinding and re-threading nylon frames
- Pretesting patients using digital retinal photography auto refracting
- Administering cyclopentolate and tropicamide drops to patients
- Utilize advanced optical technology for precise measurements and fittings
- Experienced in client confidentiality while obtaining sensitive client information
- Training and mentoring new staff, boosting team performance and morale
Qualified Optical Dispenser
The Optical Superstore
Townsville
02.2025 - Current
- Lifestyle dispensing spectacles and contact lenses
- Appointment bookings and diary management
- Operating OSCAR computer system and Office 365
- Cash handling including eftpos and hicaps
- Adjusting, cleaning and repairing frames including soldering, grinding and re-threading nylon frames
- Pretesting patients using digital retinal photography auto refracting
- Administering cyclopentolate and tropicamide drops to patients
- Utilize advanced optical technology for precise measurements and fittings
- Experienced in client confidentiality while obtaining sensitive client information
- Training and mentoring new staff, boosting team performance and morale
Support Work
Private
Townsville
03.2023 - Current
- Private Support work for a Disability Client Once a week
- Support my client with a disability to attend Happy Feet dance group
- Happy Feet is an amazing community group and getting to attend and assist my client to live his best life is extremely fulfilling and engaging.
Support Work
Private
Townsville
03.2023 - Current
- Private Support work for a Disability Client Once a week
- Support my client with a disability to attend Happy Feet dance group
- Happy Feet is an amazing community group and getting to attend and assist my client to live his best life is extremely fulfilling and engaging.
Qualified Optical Dispenser
Specsavers Willows
Townsville
03.2015 - 01.2020
- Expertly fitted eyewear, enhancing customer satisfaction and loyalty.
- Maintained compliance with industry standards, ensuring quality assurance.
- Achieved top sales awards for exceeding monthly targets consistently.
Qualified Optical Dispenser
Specsavers Willows
Townsville
03.2015 - 01.2020
- Expertly fitted eyewear, enhancing customer satisfaction and loyalty.
- Maintained compliance with industry standards, ensuring quality assurance.
- Achieved top sales awards for exceeding monthly targets consistently.
Education
Cert IV Optical Dispensing - undefined
Tropical Nth Qld Institute of TAFE
Townsville01.2012
High School Diploma - Certificate of Oral Proficiency in English and French
Bathurst High School
Canada01.1998
Skills
- Fluent in French
- Outstanding communication skills
- Excellent phone manner
- Effective time management
- Empathy and understanding
Accomplishments
- Art award 1998
- Certificate in Qld Food Handling and Barista training 2005
Personal Information
Title: Energy Specialist
Timeline
Qualified Optical Dispenser
The Optical Superstore
02.2025 - Current
Qualified Optical Dispenser
The Optical Superstore
02.2025 - Current
Support Work
Private
03.2023 - Current
Support Work
Private
03.2023 - Current
Qualified Optical Dispenser
Specsavers Willows
03.2015 - 01.2020
Qualified Optical Dispenser
Specsavers Willows
03.2015 - 01.2020
Cert IV Optical Dispensing - undefined
Tropical Nth Qld Institute of TAFE
High School Diploma - Certificate of Oral Proficiency in English and French
Bathurst High School