Lyndall Ford
Riverstone,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Woolworths Supermarket. Excelled in problem-solving and teamwork, significantly improving store efficiency and collaboration. Skilled in inventory management and customer service, adept at driving results and exceeding expectations without exceeding a 55-word limit.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
The School Locker
04.2023 - Current
- Operating The School Locker uniform which are located onsite in selected schools
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Real Estate Agent
Hilton Parkes Real Estate
07.2020 - 11.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Department Manager
Woolworths Supermarket
06.2018 - 01.2020
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Department Manager
Woolworths Supermarket
07.2016 - 06.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Year 10 Certificate
Castle Hill High School 1986
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
Working with childrens check
Office of the children’s guardian
WWC2631328E
Timeline
Retail Sales Associate
The School Locker
04.2023 - Current
Real Estate Agent
Hilton Parkes Real Estate
07.2020 - 11.2022
Department Manager
Woolworths Supermarket
06.2018 - 01.2020
Department Manager
Woolworths Supermarket
07.2016 - 06.2018
Year 10 Certificate
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