Lyndsay Howard
Melbourne,VIC
Summary
I am a proactive worker with a focus on efficiency and goal achievement. I am clear in communication and maintain professionalism in all interactions. I have strong organisational abilities which help ensure timely completion of tasks. I am ready to use my broad work experiences in a new role.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
McArthur
Melbourne, VIC
02.2022 - 07.2023
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their needs and preferences.
- Documented client progress and reported changes in health status promptly.
- Adhered to all safety protocols and procedures during client interactions.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
Wait Staff Member
Cafe Spuntino
Melbourne, VIC
10.2019 - 01.2020
- Provided excellent customer service in a fast-paced café environment.
- Processed orders accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues effectively.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Retail Worker
Ally Fashion
Greensborough, VIC
05.2017 - 12.2019
- Assisted customers with inquiries and product information to enhance satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed orders efficiently using company-specific software and tools.
- Resolved customer complaints by providing timely and effective solutions.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Education
IHNA
Melbourne, VICNMIT
Melbourne, VICSkills
- Time management
- Active listening
- Effective communication
- Attention to detail
- Data entry
- Multitasking and organisation
References
References available upon request.
Timeline
Personal Support Worker
McArthur
02.2022 - 07.2023
Wait Staff Member
Cafe Spuntino
10.2019 - 01.2020
Retail Worker
Ally Fashion
05.2017 - 12.2019
IHNA
NMIT