Lynette Fenwick
Perth,WA
Summary
I am hard working and multi skilled with vast experience across a variety of industries. I have proven experience in customer centric roles, where I have been responsible for ensuring a high level of customer and client satisfaction. I thrive in fast paced and energetic environments and enjoy working as part of a team. I have a willingness to learn and enjoy taking on new opportunities to continue to grow and develop my skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Housekeeper/Kitchenhand
Pardoo Beef Corp
Port Hedland, WA
07.2023 - 02.2024
- Maintain a high level of guest satisfaction through; collating and actioning guest feedback, ensuring high cleanliness and housekeeping standards are met and great guest interactions
- Daily housekeeping tasks of guest rooms, including cleaning and laundry.
- Proactive identification and reporting of maintenance issues
- Collaboration with other housekeeping staff to complete tasks efficiently and effectively
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts
- RMS experience with booking customers etc
- Restocked room supplies
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- General kitchen duties including cleaning, and food prep etc.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Prepared dining room for breakfast, lunch and dinner service.
Team Member / Online Leading Team Member
Dan Murphys - Woolworths Group
Kelmscott, WA
11.2012 - 04.2023
- Processed customer transactions using cash register till
- Maintained great customer experience by ascertaining customer needs and providing product knowledge, suggestive selling and promotions availability.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Visual merchandising in accordance with store planograms
- Continuously checked products for quality assurance according to strict guidelines.
- Lifted, stacked and transported boxes using hard cart and forklift.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Picked and packed and dispatched High volume online orders for customers and organised transport to various places within WA and Australia wide.
Customer Service Officer
Government
Mundaring, WA
05.2009 - 05.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organised Nature based curriculum activities for students and also activities for the public.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
Self Employed
Maddington Motorcycle Wreckers
Maddington, WA
05.1997 - 05.2009
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
Book Keeping Etc
Perth Business College
Perth, WA12.1977
TSH
Thornlie, WA1976
Skills
- Stocking and Replenishing
- Attention to Detail
- Sales and Customer Experience
- Money Handling
- Willingness to Learn
- Safe Work Practices
- Computer Skills
- Teamwork and Collaboration
- Billing and Payment Processing
- Certified Forklift Operator
- Support Warehouse Operations
- Remote working experience
Certification
- Fork Lift licence - 6 years experience
- Safe food handling certificate
- RSA certificate
- LR license
- C class license
Forklift ticket
5 years experience
Timeline
Housekeeper/Kitchenhand
Pardoo Beef Corp
07.2023 - 02.2024
Team Member / Online Leading Team Member
Dan Murphys - Woolworths Group
11.2012 - 04.2023
Customer Service Officer
Government
05.2009 - 05.2010
Self Employed
Maddington Motorcycle Wreckers
05.1997 - 05.2009
Book Keeping Etc
Perth Business College
TSH