Lynette Saunders
Woodberry ,NSW
Summary
Seasoned Kennel Manager with background in animal care, shelter operations, and staff management. Demonstrated ability to establish effective systems for kennel maintenance and animal health monitoring. Skilled at fostering positive relationships with clients while ensuring optimal care for animals. Proven track record of enhancing operational efficiency and improving overall welfare of pets in care.
Compassionate Kennel Manager known for high productivity and efficient task completion. Skilled in animal care, facility management, and staff training to ensure optimal operation of kennel environments. Excel using communication, leadership, and problem-solving abilities to enhance team performance and animal welfare.
Overview
33
33
years of professional experience
Work History
Kennel Manager
Paws A While Boarding Kennel
Millers Forest
10.2006 - Current
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
- Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
- Developed and implemented kennel policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Trained new employees on proper handling techniques for different types of animals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Prepared monthly budget forecasts based on expected expenses for supplies or staffing costs.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained detailed records of animal numbers, medical issues and behavioral concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strategies to improve operational efficiency while maintaining high standards of animal care.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Researched available products that can be used in the kennel such as bedding material or toys.
- Performed basic grooming tasks such as brushing fur coats or trimming nails when needed.
- Delegated work to staff, setting priorities and goals.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Recruited and trained new employees to meet job requirements.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved any customer complaints quickly and efficiently.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
Service Station Manager
Woolworths
Warabrook
10.1999 - 10.2011
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Conducted regular performance evaluations for all staff members.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed sales data to identify trends in customer demand for various product lines.
- Recruited and trained new employees to meet job requirements.
- Scheduled preventative maintenance on equipment to ensure optimal operation.
- Monitored store security systems to prevent theft or vandalism.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations, including cash handling, record keeping and reporting.
- Monitored fuel inventory levels and placed orders when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Adhered to established health and safety protocols at all times while on duty.
- Implemented new processes and procedures to increase efficiency in operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited, trained and supervised employees according to company policies and procedures.
- Facilitated communication between station personnel, customers and corporate offices.
- Ensured proper maintenance of customer service standards and quality control measures.
- Performed administrative duties such as payroll processing and employee scheduling.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints in a timely manner with the highest level of professionalism.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service by responding promptly to inquiries or requests from customers.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized staff schedules to ensure adequate coverage of shifts.
- Maintained a clean work environment by monitoring safety regulations compliance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Supermarket Cashier /Front Desk Receptionist
Jewels Food Stores
Warabrook
05.1992 - 09.1999
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Maintained a clean work area, including wiping down counters and cleaning spills immediately.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Checked expiration dates on products and ensured that only fresh goods were sold.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Assisted customers with locating items and providing recommendations based on preferences.
- Followed instructions to properly arrange merchandise items.
- Identified and quickly handled spill clean-up.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Balanced daily receipts against total sales according to company procedures.
- Verified age requirements for purchase of restricted items such as alcohol or cigarettes.
- Participated in staff meetings to discuss sales targets, new products, and customer service strategies.
- Participated in inventory counts periodically to maintain accurate records of stock levels.
- Answered customers' questions and provided information on store procedures or policies.
- Conducted inventory checks to maintain optimal stock levels and minimize waste.
- Answered customer inquiries promptly and professionally while providing exceptional customer service.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Operated the cash register efficiently to ensure accurate tracking of all transactions.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Conducted price checks for customers quickly and accurately to provide an excellent shopping experience.
- Managed cash register operations using POS system and processed sales and returns.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing duties such as counting money in registers and locking up after closing time.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Adhered to company policies and procedures regarding loss prevention and security.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change available throughout shift.
- Processed customer payments by cash, check, credit cards and gift cards accurately.
- Processed payments using POS systems accurately and securely.
- Processed customer orders and payments with POS system or cash register.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Adhered to safety protocols such as bagging groceries properly to prevent breakage or damage.
- Monitored expiration dates and removed outdated products from shelves.
- Performed price checks and adjustments as needed.
- Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Year 11 -
Waratah Technology High School
Waratah 09-1993
Skills
- Care management
- Medical monitoring
- Employee monitoring
- Infection control
- Facility maintenance
- Kennel recordkeeping
- Policy enforcement
Timeline
Kennel Manager
Paws A While Boarding Kennel
10.2006 - Current
Service Station Manager
Woolworths
10.1999 - 10.2011
Supermarket Cashier /Front Desk Receptionist
Jewels Food Stores
05.1992 - 09.1999
Year 11 -
Waratah Technology High School