Maania Katipa
Point Cook,VIC
Summary
Passionate individual with valuable experience gained from nearly two years in current position. Demonstrates strong work ethic, efficiency, and adaptability. Committed to quickly learning new skills and delivering results. Exceptional customer service and positive attitude have led to offers for leadership roles and other workplace opportunities.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
KFC
10.2023 - Current
- Joined the company in October 2023 and remain employed.
- Maintained consistent and efficient workflow throughout slow and peak periods.
- Ensured tidiness in work environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Handled challenging customer interactions calmly.
Canteen
School
02.2021 - 06.2024
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
Cafe Worker
Babycino On Main
05.2022 - 11.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed customer purchases in line and differentiated between standard portions.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
Point Cook Senior College
Point Cook, VICSkills
- Hospitality services
- Guest Reception
- Payment Processing
- Supply Restocking
- Time Management
- Problem-Solving
- Food Preparation
- Cash Handling
- Customer Service Management
- Customer Service
- Decision-Making
- Task Prioritization
- Team building
- Organization and Time Management
- Customer Relations
Timeline
Hospitality Worker
KFC
10.2023 - Current
Cafe Worker
Babycino On Main
05.2022 - 11.2022
Canteen
School
02.2021 - 06.2024
Point Cook Senior College
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