Maarja Heinastu
North Ryde,NSW
Summary
Goal-oriented individual, experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Hardworking and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to secure an entry-level position and to help the team achieve company goals.
Overview
18
18
years of professional experience
Work History
Senior waitress
GRANA
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Collaborated with team members to develop best practices for consistent customer service delivery.
PARALEGAL, Post-Settlement Document Recovery Coordinator
MSA NATIONAL
10.2022 - 05.2023
- Supporting Solicitors, Settlement Agents and Post-Settlement Agents
- Internal emails within company and teams; External emails with clients/bank
- Sending documents to Interstate for lodgements, Analysing and making necessary amendments to Mortgage and Loan documents
- Data entry; Creating security packets
- Project management and meeting deadlines.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
All-rounder
Restaurant Mercado
09.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team member
PARALEGAL, Post-Settlement Document Recovery Coordinator
MSA NATIONAL
09.2021 - 05.2022
- Supporting Solicitors, Settlement Agents and Post-Settlement Agents
- Internal emails within company and teams; External emails with clients/banks
- Sending documents to Interstate for lodgements, Analysing and making necessary amendments to Mortgage and Loan documents
- Data entry; Creating security packets
- Project management and meeting deadlines.
Section waitress
O Bar and Dining
04.2018 - 10.2021
- Provided precision and great attention to detail
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Creating a fine dining experience and taking care of the cash registers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Waitress
Restaurant Noa
03.2014 - 11.2016
- Best restaurant in Estonia for 2 years in a row
- I started working as a waitress and after one year I got promoted to junior manager position, it meant more responsibility and dedication for the workplace
- My tasks included welcoming customers and guide them to their table
- Taking reservations through phone, answering the phone, dealing with groups and their reservations
- Taking orders, serving tables, finalising payments
- Making coffees, drinks and cocktails
- Carrying food trays
- Responsible of taking care of the cash registers and money
- Ordering products for the restaurant.
Waitress
Café Spirit
10.2011 - 02.2014
- Started as a regular waitress, then got promoted to a junior manager position
- Work tasks included taking orders, serving tables and taking payments, cleaning, handling restaurants daily income
- Creating monthly rosters, hiring new people
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Sunset summer Terrace, Lemongrass Asian food restaurant, and Villa Wesset hotel and restaurant
06.2006 - 08.2011
- Waitressing in 3 different cafes and restaurants throughout 5 years every summer
- Taking orders and serving tables, taking payments
- Cleaning workplace, and washing dishes etc
- Being responsible of the money and cash register.
Education
Certificate IV in Accounting and Bookkeeping -
Monarch Institute
Certificate III in Hairdressing -
AH&B College
Sydney, Australia01.2021
General English 080430D -
AH&B College
Sydney, Australia01.2020
Pärnu Ühisgümnaasium
01.2011
Skills
- Strong multitasking
- Customer service focus
- Administrative Support
- File Organization
- Proofreading
- Attorney Support
- Document filing
- Attention to Detail
- Workload Management
- Deadline Monitoring
- Quality Control
Accomplishments
- RSA (responsible services of alcohol) valid Until 04/2028
- Higher School Certificate
- Certificate III Hairdressing
Personal Information
Date of Birth: 04/28/1992
Timeline
Senior waitress
GRANA
06.2023 - Current
PARALEGAL, Post-Settlement Document Recovery Coordinator
MSA NATIONAL
10.2022 - 05.2023
All-rounder
Restaurant Mercado
09.2022 - 12.2022
PARALEGAL, Post-Settlement Document Recovery Coordinator
MSA NATIONAL
09.2021 - 05.2022
Section waitress
O Bar and Dining
04.2018 - 10.2021
Waitress
Restaurant Noa
03.2014 - 11.2016
Waitress
Café Spirit
10.2011 - 02.2014
Waitress
Sunset summer Terrace, Lemongrass Asian food restaurant, and Villa Wesset hotel and restaurant
06.2006 - 08.2011
Certificate IV in Accounting and Bookkeeping -
Monarch Institute
Certificate III in Hairdressing -
AH&B College
General English 080430D -
AH&B College
Pärnu Ühisgümnaasium
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