MAC CLAYTON
Newcomb
Summary
Customer-focused team leader with over four years of experience across fast-paced hospitality and retail environments. Proven ability to lead teams under pressure, maintain high service standards, and support smooth daily operations. Known for reliability, strong communication, and a positive, adaptable approach to work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
JD Sports
Geelong
07.2025 - Current
- Engaged customers to achieve individual and team sales targets.
- Maintained strong product knowledge across footwear and apparel.
- Supported visual merchandising and stock organisation.
- Followed loss prevention procedures and store policies.
Crew Coach / Crew Member
McDonald's
Geelong
01.2024 - 02.2025
- Delivered friendly and efficient customer service in a fast-paced environment.
- Prepared food and beverages to quality and safety standards, including espresso-based coffee.
- Maintained cleanliness, hygiene, and order accuracy.
- Supported team members during busy service periods.
Shift Supervisor
McDonald's
Geelong
10.2019 - 01.2025
- Led shifts by coordinating staff and allocating tasks to maintain efficient operations.
- Supported and motivated team members during high-volume service periods.
- Monitored service speed, workflow, and customer satisfaction.
- Resolved customer concerns professionally and efficiently.
- Trained new employees to meet performance and safety standards.
- Ensured compliance with food safety, cleanliness, and workplace procedures.
Education
Victorian Certificate of Education (VCE) -
Oberon High School
Skills
- Barista experience
- Customer service
- Team leadership
- Time management
- Multitasking
- Adaptability
- Working under pressure
Certification
- First Aid Certificate
- Fire Safety Training Certificate
Timeline
Sales Assistant
JD Sports
07.2025 - Current
Crew Coach / Crew Member
McDonald's
01.2024 - 02.2025
Shift Supervisor
McDonald's
10.2019 - 01.2025
Victorian Certificate of Education (VCE) -
Oberon High School