Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Interests
Timeline
OfficeManager
Mace James

Mace James

Alberton ,SA

Summary

Dynamic and empathetic professional with a proven track record in youth engagement and stakeholder communication, notably with Orygen. Excelled in leveraging lived experiences to guide impactful research and content creation, enhancing awareness on psychosis, borderline personality disorder, complex trauma, obsessive-compulsive disorders, eating disorders with atypical presentations and LGBTQIA+ experiences in particular. Skilled in managing high-risk situations, demonstrating exceptional project planning and emotional support capabilities, as well as performing well under pressure and deadlines, and thriving in fast-paced environments. I am very skilled at adapting to constant changes in my work due to my experience with changes to policies and projects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member of 'LENEC'

Orygen (Australian Early Psychosis Collaborative Consortium)
09.2023 - Current

• Using my lived experience of psychosis to raise awareness around issues faced by youth with psychotic symptoms and/or illness

• Liasing with researchers, CEO, Lived Experience Lead and more

• Developing content for the AEPCC official instagram developed by lived experience committee members and relevant staff (@psychosis_understood)

• Monthly collaborative meetings discussing various topics pertaining to psychosis and common comorbidities/developing content for the Instagram that was launched earlier this year

** LENEC - "Lived Experience Network Establisment Committee" **

LGBTQIA+ Youth Advisory Group Member

Telethon Kids Institute
04.2019 - 08.2023

• I was a key member of the Advisory group, where I used my lived experience of being a bisexual, tansmasculine individual with complex trauma and mental illness to help guide research

• Was a key point of contact for focus groups and meetings

• Liased with many phD students, researchers, professors/academics, doctors and more

• Used my knowledge of (and personal experience accessing) community groups/events/services in Western Australia to help inform clinicians of gaps in said services

• Participated in discussions of, and focus groups for, the creation of the Trans Pathways report (published Sept 2017 - Professor Ashleigh Lin, Penelope Strauss, Dani Wright Toussaint et. al.)

• Used my community connections to help recruite more LGBTQIA+ (particularly gender diverse individuals) to the focus groups

• Attended regular meetings for the development of the SPARX-R video game CBT-based program, and was also one of the first to test it myself and give my feedback before it was released officially

LGBTQIA+ Youth Advisory Group Member

INQYR - Australian Branch
06.2022 - 07.2023

• Attended regular online meetings for the Australian Regional INQYR Advisory Group

• Used my lived experience to discuss gaps in services in Australia for youth

• Safe story-telling experience and discussions

Barista & Back of House

McDonalds Ascot Waters
07.2018 - 12.2020

• Kitchen team member - creating burgers, wraps, and operating the deep fryer/grills

• Punctuality, respecting customers and handling complaints, de-esculating certain situations, knowing when to call police etc

• Barista coffee making skills - latte art, operating the machine, cleaning the machine

• Early morning opens, late night closes, and overnight shifts - adapting to a variety of situations

• Liasing with other colleagues to provide a timely and efficient service

• Reporting to managers directly when needed to raise a question or customer complaint

• Working in a very fast paced environment, constantly learning to adapt and remain calm under pressure

• Team Leader in the Kitchen from August 2019 - December 2020; managing around 2-3 other employees at a particular given time to ensure the kitchen operated smoothly

Education

Certificate IV - Mental Health

TAFE - Regency Campus
Adelaide, SA

Bachelor Of Psychology -

The University of Western Australia
Perth, WA

Western Australian Certificate Of Education (WACE) - ATAR

John Forrest Secondary College
Perth, WA
11.2020

Certificate II - Tourism

John Forrest Secondary College
Perth, WA
11.2020

Skills

  • Presentations and public speaking
  • Fast-paced work environments
  • Efficient time management
  • Prioritisation of tasks
  • Confidence handling high-risk and emotionally challenging situations
  • Project Planning
  • Safe story-telling
  • Youth engagement
  • Stakeholder engagement
  • Running meetings and groups
  • Providing emotional support in a professional manner - empathetic but with clear boundaries
  • Remaining calm under pressure

Certification

• Psychological First Aid - via Red Cross Emergency Services Western Australia (PSA specifically for Emergency Services Volunteers)

• Emotional CPR - via the Humane Clinic in Adelaide (Matt Ball), which I obtained when I volunteered with Transfolk of WA as a Peer Volunteer

• Safe Story-Telling module via Orygen and INQYR

• Certificate II in Tourism

• Certificate IV in Mental Health (in progress, due to complete in late 2025/early 2026)

Work Preference

Work Type

Part TimeInternshipContract Work

Work Location

On-SiteHybridRemote

Important To Me

Work-life balanceCompany CulturePersonal development programs

Interests

Youth Mental Health

LGBTQIA

Mental Health Peer Work

Complex trauma and it's physical responses

Art therapy and art social groups

Psychology

Pharmacology

History pertaining to mental health

Music - particularly saxophone!

Timeline

Member of 'LENEC'

Orygen (Australian Early Psychosis Collaborative Consortium)
09.2023 - Current

LGBTQIA+ Youth Advisory Group Member

INQYR - Australian Branch
06.2022 - 07.2023

LGBTQIA+ Youth Advisory Group Member

Telethon Kids Institute
04.2019 - 08.2023

Barista & Back of House

McDonalds Ascot Waters
07.2018 - 12.2020

Certificate IV - Mental Health

TAFE - Regency Campus

Bachelor Of Psychology -

The University of Western Australia

Western Australian Certificate Of Education (WACE) - ATAR

John Forrest Secondary College

Certificate II - Tourism

John Forrest Secondary College
Mace James