Summary
Overview
Work History
Education
Skills
Personal Qualities
Personal Information
References
Timeline
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Mackenzie Dowd

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Bartender / Waitress

Logan's Cafe/Restaurant
Warrnambool, VIC
03.2023 - Current
  • Serving and greeting customers, taking bookings, clearing/cleaning and setting tables, General cleaning etc.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for next shift, able to count and reset tills when ending shifts and locking up
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Races
Warrnambool, VIC
05.2021 - Current

Setup and pack up of the venue, Alcohol delivery to bars. bartender. Mostly over the May race week but have done other race day during the years.

Waitress / Bartender

Woolsthrope pub
Woolsthorpe, VIC
01.2021 - 03.2023
  • Serving customers, Setting tables, Picking up plates, Cleaning and collecting glasses, Taking bookings, Serving drinks, Welcoming customers, Taking orders, Clearing tables etc.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Childcare

North edge childcare
Warrnambool, VIC
03.2021 - 09.2021

Weekly work placement for school

  • 9 - 5 helping with setting up activities and playing with the children and insuring nothing serious occurred

Holiday Work

Twisttos
Warrnambool, VIC
01.2018 - 01.2020
  • Cutting, skewering, and making the batter

Education

Grassmere primary school

Brauer College

Community Services Course -

TAFE

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Cash Register Operation
  • Hospitality service expertise
  • Alcohol awareness
  • Food Running
  • Staff Management
  • Teamwork and Professionalism

Personal Qualities

  • Organization- I will show this by coming prepared with what I will need
  • Alert- being aware of what is happening and also what is going on around me
  • Positive- I will do this by having a good attitude towards what I'm doing
  • Social - being able to communicate with other people
  • RSA

Personal Information

Date of Birth: 03/20/04

References

  • Nicole Smith, 0421 440 734, Veterinary Nurse, Help out with babysitting
  • Jeshua Ross, 0429 977 551, Livestock Buyer, Midfield Meats

Timeline

Bartender / Waitress

Logan's Cafe/Restaurant
03.2023 - Current

Bartender

Races
05.2021 - Current

Childcare

North edge childcare
03.2021 - 09.2021

Waitress / Bartender

Woolsthrope pub
01.2021 - 03.2023

Holiday Work

Twisttos
01.2018 - 01.2020

Grassmere primary school

Brauer College

Community Services Course -

TAFE
Mackenzie Dowd