Mackenzie Dunbar-Roberts
Wallsend,NSW
Summary
I'm a dedicated student interested in applying excellent communication and interpersonal skills to a customer service role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. I'm also a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Coles
Wallsend, NSW
07.2022 - Current
- Greeted customers and responded to informational requests.
- Processed credit card transactions accurately and efficiently.
- Built and maintained productive relationships with employees.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered phone calls to assist customers with questions and orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Glendale Technology High School
Newcastle, NSW11-2023
Cert III in Retail -
Glendale Technology High School
Newcastle, NSW11-2023
Cert II in Animal Care -
Glendale Tafe
Newcastle, NSW10-2023
Certificate in First Aid -
Royal Life Saving
NSW04-2022
Skills
- Customer Service
- Cash Handling
- Telephone Management
- Positive and Professional
- Customer Relations
- Teamwork and Collaboration
- Organizational Skills
- Excellent Communication
- Flexible and Adaptable
- Multitasking
- Organization
Affiliations
- State Tenpin Bowling
- Surfing
Accomplishments
- 3rd in State Championships for bowling
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Cashier
Coles
07.2022 - Current
Glendale Technology High School
Cert III in Retail -
Glendale Technology High School
Cert II in Animal Care -
Glendale Tafe
Certificate in First Aid -
Royal Life Saving