Mackenzie Glen
Worrigee,NSW
Summary
I am seeking part-time or full-time opportunities with a willingness to explore new industries. I have extensive experience in high-energy environments demonstrating a strong ability to create memorable guest experiences while maintaining an impeccably organized bar area. Recognised for reliability and adaptability, with a proven track record in mixology and exceptional customer interaction skills that enhance team performance and client satisfaction. Prepared to leverage these strengths in new challenges that demand creativity and dedication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Bar Gaming Attendant
Five Islands Hotel
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Cashed out jackpots of up to $35,000 and processed proper tax forms to uphold legal requirements.
Bartender
Jamberoo Pub
04.2022 - 08.2023
- Mixed and served drinks and soft beverages to bar and restaurant guests (50+ on weekdays and 100+ during weekends).
- Perform opening and closing duties daily.
- Placing food and drink orders, processing payments in a timely manner.
- Adhering to state and national liquor and gaming laws.
- Maintaining a clean bar area, restocking supplies when needed.
Customer Solutions Specialist
Probe Group Australia
04.2021 - 07.2021
- Direct inbound calls for up to 50+ clients per day using computer and call centre software systems, providing successful solutions in a polite manner using active listening to ensure customer retention.
- Collect sources data such as customer’s names, address, phone numbers and Medicare card details and enter data into computer software system.
- Memorised services to be able to answer customer’s questions quickly and efficiently.
- Multitasking skills to continue speaking to a customer while searching for information.
Customer Service Team Member
Target Warrawong
09.2019 - 08.2020
- Drove sales through engagement of customers, suggestive selling and sharing product knowledge.
- Assisted with inventory, including receiving and stocking merchandise.
- Attention to details to display the products at their best and keep the shop floor clean and tidy.
- Technical skills for operating POS systems and stock checking systems.
Food Attendant
McDonald’s Wollongong
04.2019 - 08.2019
- Maintained high standards of customer service during high-volume, fast paced operations.
- Mastered POS computer systems for automated order taking.
- Followed procedures for safe food preparation, assembly and presentation.
- Took initiative to find extra tasks when scheduled duties were completed.
Education
Certificate II - Individual Support
Wollongong TAFE
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Service-oriented mindset
Certification
Obtained RSA and RSG in 2022.
Successfully completed the ARCG course in 2024.
Timeline
Bartender/Bar Gaming Attendant
Five Islands Hotel
08.2023 - Current
Bartender
Jamberoo Pub
04.2022 - 08.2023
Customer Solutions Specialist
Probe Group Australia
04.2021 - 07.2021
Customer Service Team Member
Target Warrawong
09.2019 - 08.2020
Food Attendant
McDonald’s Wollongong
04.2019 - 08.2019
Certificate II - Individual Support
Wollongong TAFE
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