Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Gray

Labrador

Summary

Dynamic and creative Apprentice Hairdresser at Rose And Crown Hair, recognized for exceptional client consultation and outstanding customer service. Proven ability to enhance salon workflow through effective multitasking and attention to detail, while mastering advanced coloring techniques. Developed a loyal clientele by consistently exceeding expectations and fostering a positive team environment.

Overview

7
7
years of professional experience

Work History

Apprentice Hairdresser

Rose And Crown Hair
10.2021 - Current
  • Assisted hair stylists with colourwork by applying base colours and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Maintained regular client list and successfully handled walk-in customers.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
  • Enabled seamless appointment scheduling using digital tools such as online booking platforms.
  • Safeguarded client confidentiality by keeping accurate records of treatments performed while maintaining privacy protocols.
  • Demonstrated adaptability by quickly learning new products introduced into salon offerings.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Gained proficiency in various coloring techniques, including balayage, ombre, highlights, and lowlights.
  • Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
  • Delivered outstanding results under pressure during peak hours while maintaining composure.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Provided exceptional customer service by promptly addressing concerns or complaints from clients regarding their experience at the salon.
  • Expanded clientele base through word-of-mouth referrals resulting from consistently exceeding expectations in haircutting, styling, and colouring services provided.
  • Collaborated with team members to create innovative hairstyles for fashion shows and special events.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Developed loyal following of clients by providing high-quality services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Attended professional development workshops to stay current on industry trends and advanced styling techniques.

Casual Shop Assistant

Food Works
04.2020 - 11.2021
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Greeted customers entering store and offered assistance with requirements.
  • Managed efficient cash register operations.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Collaborated with team members to achieve overall store goals and objectives.

Casual Waitress

Cafe Savannah
01.2019 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Certificate111 in Hairdressing - Hairdressing

Tafe Queensland
Gold Coast, QLD
08-2025

High School Diploma -

Helensvale State High School
Helensvale, QLD
11-2021

Certificate 111 Dance -

Helensvale State High School
Helensvale, QLD
11-2021

Skills

  • Punctual and Reliable
  • Creative, Dedicated and Driven
  • Client consultation and excellent Customer Service
  • Team work and Collaboration
  • Time Management
  • Colour and Style work
  • Attention to detail
  • Multitasking

Timeline

Apprentice Hairdresser

Rose And Crown Hair
10.2021 - Current

Casual Shop Assistant

Food Works
04.2020 - 11.2021

Casual Waitress

Cafe Savannah
01.2019 - 02.2020

Certificate111 in Hairdressing - Hairdressing

Tafe Queensland

High School Diploma -

Helensvale State High School

Certificate 111 Dance -

Helensvale State High School

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