Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mackenzie Lenihan

Gold Coast,QLD

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. with a friendly and positive attitude i will bring a professional work ethic to Emirates Airlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant / Medical Cannabis Dispensary

Chempro Pharmacy
08.2023 - Current
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • prepared and dispensed prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Barista

Tap & Grind Cafe
06.2022 - 07.2023
  • managed store open and close duties.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Waitress

Burleigh Leagues Club
08.2017 - 11.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • used POS system to process cash, credit, debit and gift card payments.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress / Bartender

Coolangatta Surf Club
10.2019 - 02.2020
  • demonstrated a strong sense of urgency and ability to serve multiple customers at once.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

High School Diploma -

Marymount College
Burleigh Waters, QLD
11.2021

Skills

  • Confidence in ability
  • POS System Operation
  • Problem-solving abilities
  • Inventory management
  • conflict resolution
  • Cash handling and end of day takings
  • managing open and closing duties

Certification

  • Certificate III in Hospitality. - prestige Learning - 10/2021
  • Certificate III in fitness - Tafe - 11/2021
  • Certificate II in Sport and Rec - Tafe - 11/2021
  • Providing Cardiopulmonary Resuscitation - Paradise First aid - 07/2023
  • Provide Basic Life Support - Paradise First Aid - 07/2023
  • Provide First Aid - Paradise First Aid - 07/2023


Timeline

Pharmacy Assistant / Medical Cannabis Dispensary

Chempro Pharmacy
08.2023 - Current

Barista

Tap & Grind Cafe
06.2022 - 07.2023

Waitress / Bartender

Coolangatta Surf Club
10.2019 - 02.2020

Waitress

Burleigh Leagues Club
08.2017 - 11.2021

High School Diploma -

Marymount College

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Mackenzie Lenihan