Mackenzie Lizon
Cairns,QLD
Summary
I am a proactive and compassionate graduate paramedic. I currently excel at Coles Supermarket by enhancing customer satisfaction and fostering a team-oriented environment. My strong communication skills and reliability have led to significant repeat business and efficient inventory management. I am also an expert in collaborative teamwork and critical decision-making, consistently contributing to a positive customer experience and operational excellence. I have great interpersonal skills but I am always willing to learn and develop further. I am reliable and often seek new responsibilities within a wide range of employment areas.
Overview
5
5
years of professional experience
Work History
Retail Worker
Coles Supermarket
09.2019 - Current
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Maintained a tidy and organized store environment to comply with cleanliness standards and enhance customer experiences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Bachelor of Paramedic Science -
Central Queensland University
Cairns11.2024
Skills
- Patience and empathy
- Communication
- Reliability and punctuality
- Documentation and reporting
- Critical decision-making
- Collaborative team work
- Time management
- Advanced clinical knowledge
Timeline
Retail Worker
Coles Supermarket
09.2019 - Current
Bachelor of Paramedic Science -
Central Queensland University
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