Mackenzie Lucas
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Woolworths Supermarket. Skilled in merchandise display and product knowledge expertise, coupled with exceptional patience and empathy, significantly improved shopping experiences. Achieved notable results in sales promotion and store maintenance, contributing to a positive and efficient retail environment.
Overview
5
5
years of professional experience
Work History
Retail Worker
Woolworth's Supermarket
Bega, NSW
08.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Maximized seasonal revenue by actively promoting relevant items and participating in holiday-themed marketing campaigns.
- Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Wait Staff Member
Candelo Pub
Candelo, NSW
10.2019 - 10.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Painter's Apprentice
Sapphire Painting
Wolumla, NSW
10.2020 - 04.2021
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Repaired wall holes and scrapes.
Education
No Degree - High School
Eden Marine High School
Eden, NSW12.2019
Skills
Patience and Empathy
Reliability and punctuality
Store Cleaning
Cash Handling Accuracy
Store maintenance
Professional Appearance
Stock replenishment
Display Maintenance
Merchandise Display
Product Knowledge Expertise
Shipment Receiving
Sales Promotion
Languages
English
Native or Bilingual
Dutch
Elementary
Timeline
Retail Worker
Woolworth's Supermarket
08.2022 - Current
Painter's Apprentice
Sapphire Painting
10.2020 - 04.2021
Wait Staff Member
Candelo Pub
10.2019 - 10.2021
No Degree - High School
Eden Marine High School