Madaesya Palavi-Lyons
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Brimbank City Council
Keilor Downs, VIC
10.2022 - Current
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Service Representative
JD Sports
Burnside , VIC
10.2021 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Department Manager
McDonalds
Burnside, VIC
04.2018 - 03.2022
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Year 12 -
Caroline Chisholm Catholic College
Braybrook 10-2020
Skills
- First Aid/CPR
- Training & Development
- Supervision & Leadership
- Customer Service
- Complaint Resolution
- Microsoft Office
References
References available upon request.
Timeline
Customer Service Officer
Brimbank City Council
10.2022 - Current
Customer Service Representative
JD Sports
10.2021 - Current
Department Manager
McDonalds
04.2018 - 03.2022
Year 12 -
Caroline Chisholm Catholic College
Similar Profiles
Athuai MouAthuai Mou
Complaints Resolution Officer at Brimbank City CouncilComplaints Resolution Officer at Brimbank City Council
Denzel PieterseDenzel Pieterse
Leisure Centre Duty Manager at BRIMBANK CITY COUNCILLeisure Centre Duty Manager at BRIMBANK CITY COUNCIL
SUJAN KHATRISUJAN KHATRI
PHP Web Developer(Professional Internship Program) at Brimbank City CouncilPHP Web Developer(Professional Internship Program) at Brimbank City Council
Ahadi LulerheAhadi Lulerhe
Program Facilitator at Brimbank City CouncilProgram Facilitator at Brimbank City Council
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching